Tatiana Correa
Pembroke Pines,FL
Summary
Pursuing a career in Marketing Management. Experienced and dedicated hospitality professional with a strong background in bartending and serving. I am very informed in variety of customer service skills. Proven ability to handle high-pressure situations while maintain a positive attitude. Motivated and hardworking with a great team player attitude. Dependable and enjoys addressing any obstacle to ensure completeness of each task. Seeking a challenging role in the hospitality industry to utilize skills and contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
Work History
Bartender
The Urban
09.2019 - Current
- Provided exceptional customer service ensuring customer satisfaction and resolving any issue or complaints.
- Successfully managed high-volume bar, consistently exceeding customers expectations and ensuring positive experience.
- Showcasing strong knowledge of mixology.
- Create and serve wide variety of cocktails and beverages.
- Develop and maintain relationships with regular customers, resulting in increased customer loyalty and repeat business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Greeted and interacted with customers in friendly and professional manner.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Ghostbar And Restaurant
12.2018 - 03.2020
- Provided exceptional customer service ensuring customer satisfaction and resolving any issue or complaints.
- Successfully managed high-volume bar, consistently exceeding customers expectations and ensuring positive experience.
- Showcasing strong knowledge of mixology.
- Create and serve wide variety of cocktails and beverages.
- Develop and maintain relationships with regular customers, resulting in increased customer loyalty and repeat business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Greeted and interacted with customers in friendly and professional manner.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food.
- Complete side-work during slow times during shift and after shift.
- Addressed any customers concerns or complaints promptly and professionally.
Server/Bartender
Mulligans Beach House Bar & Grill
04.2016 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards and table turn overs
- .Collaborated with kitchen staff to ensure timely and accurate delivery of food.
- Increased sales significantly by upselling higher-end products to customers.
- Provided exceptional customer service ensuring customer satisfaction with great dining experience and resolving any issue or complaints.
- Greeted and interacted with customers in friendly and professional manner.
- Complete side-work during slow times during shift and after shift.
- Addressed any customers concerns or complaints promptly and professionally.
Server
Outback Steakhouse
05.2015 - 04.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided recommendations and suggestions to enhance dining experience.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- .Collaborated with kitchen staff to ensure timely and accurate delivery of food.
- Increased sales significantly by upselling higher-end products to customers.
- Provided exceptional customer service ensuring customer satisfaction with great dining experience and resolving any issue or complaints.
- Greeted and interacted with customers in friendly and professional manner.
- Complete side-work during slow times during shift and after shift.
- Addressed any customers concerns or complaints promptly and professionally.
Hostess
Duffy's Sports Bar
08.2013 - 06.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Associate of Applied Science - Marketing Management And Research
Broward College
Davie, FL12.2023
Skills
- Extensive knowledge of various alcoholic and non-alcoholic beverages
- Strong ability to multitask and work efficiently in fast-paced environments
- Excellent communication, customer service, and problem-solving skills
- Ability to handle cash accurately and efficiently
- Knowledge in health and safety regulations in food and beverage industry
- Familiar with POS systems and basic computer skills
Timeline
Bartender
The Urban
09.2019 - Current
Bartender
Ghostbar And Restaurant
12.2018 - 03.2020
Server/Bartender
Mulligans Beach House Bar & Grill
04.2016 - 12.2018
Server
Outback Steakhouse
05.2015 - 04.2016
Hostess
Duffy's Sports Bar
08.2013 - 06.2015
Associate of Applied Science - Marketing Management And Research
Broward College
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