Tatiana Costa-Ferreira
Palm Bay,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Secretary Coordinator & Sales Associate
Stone & Tile Gallery
01.2022 - 01.2023
- Optimized organizational systems for payment collections, AP/AR and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
Secretary & Sales Associate
Silva Stone Corp
07.2017 - 11.2021
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases and locate items
- Issued receipts and processed refunds, credits or exchanges.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Account Manager
National Stone
06.2016 - 07.2017
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Set up templates and installation appointments with customers.
Education
Business Administration
Massachusetts Bay Community College
Wellesley Hills, MAHigh School Diploma -
Joseph P. Keefe Technical School
Framingham, MA05.2008
Skills
- Administrative Support
- Workflow Processes
- Special Projects
- Customer Care
- Calendar Maintenance
- Customer Satisfaction
- Active Listening Skills
- Receiving Shipments
- Handling Complaints
- Employee Paperwork
- Coordinate Schedules
- Reminder Calls
- Coordinate Service Contracts
- Planning and Prioritization
- Customer Service Management
- Service Quality Standards
- Status Updates
- Inventory Oversight
- Accounts Payable and Accounts Receivable
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Decision-Making
- Organization and Time Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Secretary Coordinator & Sales Associate
Stone & Tile Gallery
01.2022 - 01.2023
Secretary & Sales Associate
Silva Stone Corp
07.2017 - 11.2021
Account Manager
National Stone
06.2016 - 07.2017
Business Administration
Massachusetts Bay Community College
High School Diploma -
Joseph P. Keefe Technical School
Similar Profiles
Jeff DeanJeff Dean
Branch Manager at Interceramic Tile-Stone GalleryBranch Manager at Interceramic Tile-Stone Gallery
Mark FitchMark Fitch
Payroll Supervisor at Interceramic Tile-Stone GalleryPayroll Supervisor at Interceramic Tile-Stone Gallery
Karron JonesKarron Jones
Warehouse Picker at Interceramic Tile-Stone GalleryWarehouse Picker at Interceramic Tile-Stone Gallery