Summary
Overview
Work History
Skills
Timeline
Generic

Tatiana Cristobal

Orlando,FL

Summary

Detail-oriented and methodical offering years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking, adaptability, and superior work ethic for top job performance.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Shuffield Lowman & Wilson, P.A.
08.2023 - Current
  • Ensures confidentiality at all times.
  • Performs daily and monthly bank reconciliations for multiple accounts.
  • Streamlined billing processes, implemented new billing procedures and guidelines in compliance with Florida Bar Rules and Ethics.
  • Coordinates and processes billing for billing partners to include drafting, revising, coordinated matters to be billed together, and preparing pre-bills and Invoices per attorney/department specifications in a timely manner. Revisions include narratives, splits, combines, write-downs, and write offs.
  • Monitoring outstanding invoices, the Work in Progress (W.I.P.), and performing collections duties. Especially during end of quarter.
  • Generating and delivering client Invoices in the requested formatting.
  • Processes Trust Disbursements and Wires both domestic and international for matters in all departments. As well as processes Real Estate Closing Rec Sheets, cutting checks, holding funds, and Wires.
  • Confirming rates and fee arrangements such as quotes, flat fees, and fixed fees.
  • Researching and resolving any inquiries regarding billing issues and problems.
  • Generating billing statements and production reports, as requested. Such as Billing Analysis, Audit Reports, Fee Petition Reports, and Billing Projection Reports.
  • Processing payments via telephone and in person with focus on accuracy and efficiency. Making outbound calls to clients to discuss and resolve account needs.
  • Handled accounts payable activities to facilitate accurate payment of bills and expenses such as LexisNexis Cost, Fed-ex Cost, and processing Partner/Employee Reimbursements.
  • Teaches new Associates and Paralegals how to properly bill their time whether Non-Billable or Billable.
  • Hold Quarterly meetings to review previous goals, set strategic goals moving forward, and ensure everyone remains aligned with the companies vision and mission.

Administrative Specialist

Orange County Utilities
04.2022 - 08.2023
  • Creates and manages Purchase Requisitions and Contracts for multiple Facilities throughout Orange County.
  • Updating excel sheets on preventative maintenance quarterly and annually.
  • Perform clerical duties such as filing, answering phones, and data entry.
  • Ensures everyone has what they need whether that is getting water, mailing a document or setting up for meetings.
  • Designate a daily schedule for the Team and assures all documents are turned in on a timely manner.
  • Assist fellow employees and team.
  • Maintain communications with Vendors in regards to scheduling, reports, etc.


Procedure Authorizations

Digestive & Liver Center of FL
01.2022 - 04.2022
  • Responsible for insurance verifications, pre-authorizations and referrals.
  • Assisted office managers with billing regularly.
  • Obtained authorizations for surgical procedures in a timely manner.
  • Verified insurances were operative and retrieved patients coverage.
  • Checked patients in and out, answered multi-line phones, scheduled tests, searched medical records and placed charges into the database.
  • Answered complex billing questions and authorizations research.
  • Verified signatures authorizations to ensure accuracy and completeness.

Customer Support Specialist

Concentrix
06.2021 - 01.2022
  • Held weekly team meetings to go over customer expectations and feedback.
  • Assisted customers with their accounts and troubleshooting.
  • Maintained up to date and conscious of the systems in place to provide top tier service to customers and assist other employees.
  • Operated with five different platforms per phone call with customers.
  • Worked proficiently and clearly on each interaction with customers.
  • Performed different types of customer rapport and empathy to de-escalate irate customers.
  • Fixed issues on financial accounts marked for fraud or suspicious activity.
  • Maintained the companies numbers on satisfaction at a high rate.

Paralegal

David Chico Law Group
11.2019 - 03.2020
  • Met with clients on their cases and gave them case status updates.
  • Handled communications between clients, paralegals, judicial assistants, judges and attorneys.
  • Assisted attorneys with any needs whether it was faxing a document, running to the court house or getting coffee.
  • Reviewed the court files and stayed up to date on cases.
  • Maintained the database up to date with documents on cases.
  • Used three different databases on a daily basis such as law pay, quickbooks and time99.
  • Assisted accountant with quickbooks and bank Errands.

Receptionist

David Chico Law Group
08.2018 - 11.2019
  • Purchased all office supplies and maintained all office equipment such as copies, fax machines, etc.
  • Open, sorted, and distributed incoming and outgoing mail.
  • Provided administrative support for all departments, including creation and filing of forms and implementation of filing systems.
  • Answered the phones and faxes.
  • Greeted clients as they came into our office.
  • Kept reception area clean and safe.

Cashier/Clerk

McDonald's
12.2016 - 06.2017
  • Displayed strong cash handling skills.
  • Exceeded excellent customer service skills.
  • Maintained the premises both inside and out in a neat clean condition at all times, including dusting, sweeping, mopping, washing dishes and rearranging merchandise.
  • In a busy, fast-paced environment I provided courteous, friendly and efficient customer service to customers and team members.
  • Remained calm and relaxed in times of high activity.

Skills

  • Bilingual - English and Spanish
  • Well versed in Microsoft Office (Word, Excel, Power Point, and Outlook)
  • Team Collaboration
  • Attention to Detail
  • Invoice processing
  • Data Entry Skills
  • Multi-Tasking and Organization
  • Proficient in Google Software (Forms, Sheets)
  • Reliable
  • Conflict Resolution using Empathy and Rapport to De-Escalate IRATE Situations
  • Knowledgeable in Quickbooks, Salesforce, Centerbase, Dropbox, Netdocs, and Counsel Link
  • Adaptable
  • Research and due diligence
  • Report generation
  • Procedure development
  • Month-end closing procedures and billing management

Timeline

Billing Specialist

Shuffield Lowman & Wilson, P.A.
08.2023 - Current

Administrative Specialist

Orange County Utilities
04.2022 - 08.2023

Procedure Authorizations

Digestive & Liver Center of FL
01.2022 - 04.2022

Customer Support Specialist

Concentrix
06.2021 - 01.2022

Paralegal

David Chico Law Group
11.2019 - 03.2020

Receptionist

David Chico Law Group
08.2018 - 11.2019

Cashier/Clerk

McDonald's
12.2016 - 06.2017

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Tatiana Cristobal