Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Daizi

Miami,FL

Summary

To promote the most genuine type of hospitable service with emphasis on always assisting customers and clients and being helpful. Additionally, to continue to develop my skills and knowledge in the hospitality, food and beverage and/or sales sector.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

First Services Residential
09.2024 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new reception staff on procedures and best practices for efficiency.
  • Developed standard operating procedures for front desk activities to improve workflow consistency.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Routed incoming mail and messages to relevant personnel without delay.

Hostess & Server

Tap 42 Midtown
06.2023 - 02.2025
  • Started as hostess and was promoted to server. Welcoming and greeting guests with warm and friendly demeanor. Managing reservations and maintaining an organized seating chart to optimize restaurant capacity. Coordinate with other servers to set up dining areas and ensure tables are properly arranged. Delivering food and beverages to tables. Responsible for knowing daily specials, menu, including extensive wine and beer lists. Respond to any guests’ requests and/or complaints in a high-volume environment.

General Manager

Doggie VIP
12.2021 - 06.2023
  • Responsible for two locations, including scheduling of over 12 employees, hiring and training. Oversaw Accounts Receivable including bank deposits, refunds and checking over invoices. Included travelling to Philadelphia location and setting up jobsite there. Still undertook all Attendant workload as stated below.

Attendant

Doggie VIP
06.2019 - 12.2021
  • Hospitable customer service provided to all doggie owners. Responsible to take on new clients and provide orientation and pricing to how business works. Accountable to ensure each doggie is fed, walked, played with, and cared for. All doggies must feel safe and content while in care. Owners have option to view their dogs anytime on the shared webcams, which means the highest service must be provided by the attendants at all times. Trustworthy and required to drive certain doggies to and from their homes. Reliable with cash and payment applications daily and as necessary. At the end of each shift, the cash registry must be counted and balanced. Requested to clean workspace as needed.

Server and Cashier

Sushi Maki
08.2016 - 02.2019
  • Responsible to welcome customers and take their orders properly. Ensure any errors are quickly corrected and/or addressed via a new order, a complimentary item or a discount. Accountable to be a cashier and manage all cash, credit card and Apple pay payments. Able to provide assistance within any department as needed, such as dishwashing, bussing tables, clean up, restocking, inventory, etc.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06.2019

Skills

  • Customer Service
  • Cash Management
  • Responsible
  • Leadership Skills
  • Punctual
  • Sales Proficiency
  • Bilingual
  • Good Communicator
  • Team Player
  • Scheduling
  • Interviewing
  • Create / Cash Checks
  • Toast System
  • Open Table System
  • Building Link
  • Connect
  • Attention to detail
  • Telephone etiquette
  • Data entry
  • Verbal and written communication
  • Sensitive information handling
  • Issue handling
  • Confidentiality handling
  • Multitasking and organization
  • Phone etiquette
  • Email correspondence
  • Visitor and customer relations
  • Courteous and professional

Timeline

Front Desk Receptionist

First Services Residential
09.2024 - Current

Hostess & Server

Tap 42 Midtown
06.2023 - 02.2025

General Manager

Doggie VIP
12.2021 - 06.2023

Attendant

Doggie VIP
06.2019 - 12.2021

Server and Cashier

Sushi Maki
08.2016 - 02.2019

High School Diploma -

Miami Senior High School

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Tatiana Daizi