Tatiana Dennis
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Stock Person
Nordstrom Rack
11.2018 - 11.2022
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Checked and pulled defective or expired products from shelves.
- Managed inventory storage in clean and organized fashion.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
Receptionist
Gentle Dental Care
03.2016 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared and arranged instruments, medications and required materials for dental procedures.
Education
No Degree - Dental Assisting
Concorde Career College
Garden Grove, CA02.2016
High School Diploma -
David Starr Jordan Senior High School
Long Beach, CA06.2012
Skills
- Recordkeeping and File Management
- Schedule Management
- Mail Handling
- Database Entry
- Customer and Client Relations
- Billing and Invoicing
- Business Operations Understanding
- Dental Terminology Knowledge
- Dental Examination
- Postoperative Care
- Understanding of Confidentiality Laws
- Accounts Payable and Accounts Receivable
- Incoming Call Reception
- Dental Equipment
Timeline
Stock Person
Nordstrom Rack
11.2018 - 11.2022
Receptionist
Gentle Dental Care
03.2016 - 11.2018
No Degree - Dental Assisting
Concorde Career College
High School Diploma -
David Starr Jordan Senior High School
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