Tatiana Dunlap
Dacula,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Receptionist
Amazing Lash Studio
2024.01 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Warehouse Associate Team Lead
Ward Trucking
2023.04 - 2024.01
- Process, package and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload and place incoming inventory
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Barista/Assistant Manager
Starbucks
2019.07 - 2022.06
- Educating customers about coffee consumption
- Selling coffee and coffee grinding and brewing equipment, accessories, and supplies
- Preparing and serving a variety of coffee drinks, along with pastries and cookies
- Supports staff results by communicating job expectations and planning, monitoring, and appraising job results
- Helps to coach, counsel, and discipline employees
- Help develop coordinating, and enforcing systems, policies, procedures, and productivity standards
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assistant Teacher
Wake County Public School System
2018.08 - 2020.06
- Help teachers prepare lesson materials
- Set up and tidy classrooms for lessons
- Provides support and assistance to students to make sure they understand and help them complete assignments
- Watch, record and report the progress students make
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Sales Associate
Cato Fasions
2016.01 - 2018.10
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Liberal Arts And General Studies
Durham Technical Community College
Durham, NC08.2024
High school diploma -
Garner magnet high school
06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Payment Processing
- Product Knowledge
Timeline
Receptionist
Amazing Lash Studio
2024.01 - Current
Warehouse Associate Team Lead
Ward Trucking
2023.04 - 2024.01
Barista/Assistant Manager
Starbucks
2019.07 - 2022.06
Assistant Teacher
Wake County Public School System
2018.08 - 2020.06
Sales Associate
Cato Fasions
2016.01 - 2018.10
Associate of Arts - Liberal Arts And General Studies
Durham Technical Community College
High school diploma -
Garner magnet high school
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