Summary
Overview
Work History
Education
Skills
Certification
TABC
Timeline
Generic

Tatiana English-Glenn

San Antonio

Summary

Hello, my name is Tatiana I love to create a dynamic style service through my extensive experience from Fife and Farro. I’ve learned to elevate my hospitality, excelling in team collaboration and guest relations. I strive to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in order taking and allergy awareness, consistently contributing to seamless dining experiences and fostering lasting customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Captain Waiter

Fife and Farro
03.2024 - Current
  • Showed high-level understanding of fine dining standards and practices.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.

Server

The Hayden
10.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Service Manager

Chipotle
06.2021 - 10.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Education

Associate Of General Studies - Education

Palo Alto College
San Antonio, TX

High School Diploma -

Winston Churchill High School
San Antonio, TX
06.2020

Skills

  • Order taking
  • Team management
  • Reservation handling
  • Table setting
  • Allergy awareness
  • Food and beverage expertise

Certification

TABC and ServSafe

TABC

Alcohol license

Timeline

Captain Waiter

Fife and Farro
03.2024 - Current

Server

The Hayden
10.2023 - 03.2024

Service Manager

Chipotle
06.2021 - 10.2023

Associate Of General Studies - Education

Palo Alto College

High School Diploma -

Winston Churchill High School

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