Tatiana Feodorova

• Delivered precise and up-to-date information on IQOS devices and related programs, ensuring customers understood product features and benefits.
• Assisted customers with troubleshooting and resolving issues related to the use of IQOS devices, enhancing their overall user experience.
• Managed team task assignments to ensure smooth and efficient workflow, supporting optimal operational performance.
• Identified and reported technical malfunctions or system errors, providing insights for resolution and system improvements.
• Served as a resource for colleagues, offering guidance and support in the absence of a manager, ensuring continuity in service.
• Created and distributed clear, informative materials to improve team efficiency and streamline customer support processes.
• Analyzed performance data and suggested improvements to enhance service quality and operational efficiency.

During the early stages of the military conflict between Russia and Ukraine, I played a crucial role in assisting colleagues based in Ukraine, providing vital support through direct communication and coordination efforts. Below are the key areas where I contributed:

• Provided crucial information to individuals in Ukraine regarding evacuation routes and methods, ensuring they received timely guidance on safe departure options. Collected and relayed data to appropriate departments to facilitate smooth evacuation processes.
• Addressed specific requests from individuals in Ukraine, providing guidance on safety measures, temporary shelter, medical services, and other essential resources to help them during the crisis.
• Collected and processed emergency requests from individuals in Ukraine, assisting them in submitting applications for humanitarian aid and ensuring their urgent needs were prioritized.
• Provided emotional and logistical support to individuals in Ukraine, maintaining regular dialogue to offer guidance and organize local support efforts, ensuring they had access to necessary resources during critical moments.

• Build and maintain a prospect list through cold calls, email marketing, content marketing, and referrals.
• Offer product demonstrations, either through in-person presentations or virtual sessions, to showcase key features and benefits.
• Provide onboarding assistance to help clients understand how to use the product effectively.
• Offer tutorials, guides, and responsive customer support to ensure users feel confident in utilizing the product.
• Check in periodically to gather feedback and ensure they are satisfied with the product's performance.
• Send follow-up emails, newsletters, or updates to engage existing clients and encourage them to refer potential clients.
• Track daily sales activities, including outreach efforts, meetings, follow-ups, and deals closed.
• Collect user feedback on product usage, challenges, and satisfaction levels.
• Compile this information and share it with relevant departments (e.g., product development, marketing, or management) for decision-making and improvements.
  

• Provided expert consulting on product offerings and sales strategies, driving enhanced customer satisfaction and revenue growth.
• Worked closely with clients to understand their needs and align product solutions, improving overall sales performance.
• Managed daily sales operations, ensuring accurate accounting and timely reporting of sales data.
• Prepared regular reports on sales performance, inventory levels, and customer trends to inform management decisions.
• Addressed and resolved customer concerns through effective dialogue and tailored proposals, ensuring positive customer experiences and long-term satisfaction.
• Organize and attend business trips to meet consumers directly, providing information and support about product launches in new regions.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Increased sales revenue by developing and implementing effective sales strategies.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.