TATIANA FULLER
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Email Support Representative
Bayside Support
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Streamlined response times for efficient email support, improving overall customer experience.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
MAIL HANDLER ASSISTANT
USPS POST OFFICE
11.2020 - 01.2023
- Sort through and move mail by hand, Load and unload mail and packages, Weigh packages, Operate forklifts.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Maintained accurate records for mail volume, ensuring proper documentation of processed items.
RESERVATIONIST
BCT
06.2022 - 01.2023
- Scheduling reservations for clients who need Transportation, schedule and cancel rides for clients, go over clients' trips for the week, explain fare for trips.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications
SORTATION ASSOCIATE
AMAZON DISTRIBUTION
11.2020 - 06.2022
- Storing packages into the correct pods, stacking pages on palettes, sorting and scanning packages, wrapping palettes and preparing customers order for delivery.
CUSTOMER SUPPORT REP
PANDORA JEWELRY
01.2020 - 11.2021
- Track clients' orders, reship lost orders, issue refunds manually, replace damaged items under warranty, input replacements in excel sheet, reply to multiple chats at a time, answer customer emails.
CLIENT ADVISOR
LOUIS VUITTON
09.2019 - 01.2020
- Placing orders for clients via phone, providing information about client's orders and purchase history, advise clients of exclusive releases, send invoices, propose alternative when popular items are not available
- Reply to multiple customers emails and chats at a time.
BILLING & TECH SUPPORT AGENT
DIRECT TV AT&T
04.2015 - 09.2019
- Verifying Clients information through security procedures, go over clients billing in detail, explain client's current plan, Go over Troubleshooting procedures, go over programming and setting up procedures, Assist Technicians with activating equipment.
Education
HS DIPLOMA -
MIAMI CAROL CITY SR. HIGH SCHOOL
05.2014
License - Skin Care And Electrology
Hollywood Institute of Beauty Careers
Hollywood, FL04.2024
Skills
- Display high level of empathy and active listening with clients
- Handling Clients resolutions within first point of contact
- Investigate and analyze problems while creating corrective plans
- Verbal and communication skills
- Technical skills include: (Microsoft office, Salesforce, adobe, CRM applications)
- Problem Solving
- Follow-up Skills
- Excellent Communication
- Product Knowledge
- Typing Speed
- Attention to Detail
- Computer Literacy
Certification
- [Milady Rise Certification], - [November 2023]
- [Barbicide Certifications] - [November 2023]
- [Dermalogica Certification] - [November 2023]
Timeline
Email Support Representative
Bayside Support
01.2023 - Current
RESERVATIONIST
BCT
06.2022 - 01.2023
MAIL HANDLER ASSISTANT
USPS POST OFFICE
11.2020 - 01.2023
SORTATION ASSOCIATE
AMAZON DISTRIBUTION
11.2020 - 06.2022
CUSTOMER SUPPORT REP
PANDORA JEWELRY
01.2020 - 11.2021
CLIENT ADVISOR
LOUIS VUITTON
09.2019 - 01.2020
BILLING & TECH SUPPORT AGENT
DIRECT TV AT&T
04.2015 - 09.2019
HS DIPLOMA -
MIAMI CAROL CITY SR. HIGH SCHOOL
License - Skin Care And Electrology
Hollywood Institute of Beauty Careers
- [Milady Rise Certification], - [November 2023]
- [Barbicide Certifications] - [November 2023]
- [Dermalogica Certification] - [November 2023]
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