Tatiana Gantt
Stone Mountain,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner, Maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Lead Cake Decorator
Publix
06.2018 - 05.2024
- Developed strong relationships with clients through excellent communication and attention to detail.
- Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
- Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
- Contributed to enhanced teamwork by actively participating in cross-training initiatives within the bakery department.
- Provided Outstanding customer service to ensure and maintain the company's core values.
- Trained over 30+ staff members and helped implement new techniques and trainings that have been added to the company's policies.
Server/Cocktail Bartender
The Melting Pot of Coral Springs
02.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Drove up liquor sales by 26% by implementing new cocktails and drink specials.
Server/Trainer
The Cheesecake Factory
04.2013 - 12.2017
- Providing exceptional customer service to all patrons and maintaining a teamwork/can do attitude
- Accurately handles all cash and credit card transactions in a timely matter with accuracy
- Generally maintained over 2k in sales per shift
- Trained new employees with company policies and procedures, and providing accurate knowledge to ensure company standards
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Kept tables and floors free of trash and maintained restaurant ambiance to ensure pleasurable dining experience.
Foreclosure Processor
Gladstone Law Group
09.2012 - 05.2013
- Processed all necessary legal documents in aid to attorneys
- Maintained work quota and ensuring that maximum production was always obtained
- Ensured necessary documents were generated, processed, and sent to court within the allotted deadlines
- Handled phone calls dealing directly with the clients advising them on any questions and concerns.
- Increased foreclosure case accuracy by meticulously reviewing property valuations and borrower financial information.
- Improved loan processing efficiency by organizing and tracking foreclosure documents.
Cake Decorator/Assistant Manager
Couture Cakes
05.2009 - 07.2012
- Responsible for opening/closing along with payment transactions
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Maintained customer service and ensure consistent quality and accuracy with company standards.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Sales Associate/Clinic Administrator
Massage Envy
06.2009 - 07.2010
- Handled all sales and cash deposits for closing shifts ensuring in the register was always closed and opened with a $400 cash bank
- Supervised 10-15 staff members during each shift and resolved any problems that may have come about with the clients
- Check in between 20-60 clients each shift while booking appointments, keeping the appearance of the clinic to the clients' satisfaction as well as maintaining a 30+percent in sales each month
- Handled multiple phone lines ensuring all customers were assisted in a timely manner.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Baking And Pastry Arts
Johnson And Wales University
North Miami2010
Skills
- Strong leadership qualities
- Quality Control Standards
- Problem-Solving
- Attention to Detail
- Organization and Efficiency
- POS system operations
- Staff Training and Development
References
Available at your request
Timeline
Lead Cake Decorator
Publix
06.2018 - 05.2024
Server/Cocktail Bartender
The Melting Pot of Coral Springs
02.2018 - 05.2019
Server/Trainer
The Cheesecake Factory
04.2013 - 12.2017
Foreclosure Processor
Gladstone Law Group
09.2012 - 05.2013
Sales Associate/Clinic Administrator
Massage Envy
06.2009 - 07.2010
Cake Decorator/Assistant Manager
Couture Cakes
05.2009 - 07.2012
Associate of Arts - Baking And Pastry Arts
Johnson And Wales University
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