Tatiana Geanes
Lombard,IL
Summary
Competent, motivated service specialist looking to utilize my strengths of passion and dedication to align with the stipulated mission and goals. My aim is to obtain a challenging, yet rewarding, role with the opportunity to prove to be an additional asset toward organizational and personal advancement.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Coordinator
Centene Corporation
Burr Ridge, Illinois
04.2022 - Current
- Adhere to the prior authorization list for service request processing.
- Oversaw detailed investigation into departmental claims.
- Conduct tasks to promote member adherence.
- Monitored patient admission levels.
- Reviewed criteria for benefit eligibility.
- Directed members without designated primary care physicians to appropriate services.
- Screen members by priority for case management (CM) assessment
- Perform transition of care duties to include but not limited to, contacting the member’s attending physician, member or medical power of attorney, and other medical providers (home health agencies, equipment vendors) for information pertaining to special needs
- Organized collaboration efforts with local organizations.
- Attended scheduled meetings for marketing and outreach representation.
- Prepares and sends out standard case management letters.
- Data entry assessments and authorizations into the system
Caregiver
ComForCare
Naperville, Illinois
08.2023 - 11.2024
- Aid in daily routines aiding clients' ability to live independently.
- Facilitated clients' self-care routines.
- Facilitated patient transfers safely.
- Assisted with feeding tasks.
- Organize and maintain home necessities.
- Delivered respite services for family assistance.
- Upheld compassionate relations with patients.
- Supported elderly individuals in maintaining hygiene through assistance with daily routines.
Intern
Centene Corporation
Burr Ridge, Illinois
06.2023 - 08.2023
- Instructed new hires on reviewing daily tracker data.
- Presented efficient strategies for member engagement.
- Demonstrated process for closing ineligible member cases.
- Implemented thorough documentation protocols to enhance efficiency.
- Demonstrated superior protection of members via HIPAA compliance.
- Gained experience in networking with individuals for guidance.
- Enhanced career advancement through effective internal networking.
- Strengthened understanding of varied cultural backgrounds.
- Cultivated patience in various interactions.
- Confirmed effectiveness and efficiency of current internship structure.
- Benefitted from supportive and empathetic team environment.
- Proactively engaged in new opportunities internally.
- Seized diverse opportunities for professional growth.
Behavioral Health Technician
Linden Oaks Behavioral Health
02.2022 - 12.2022
- Assisted in managing behavioral disorders in young patients.
- Recorded accurate patient data for healthcare monitoring.
- Ensured smooth liaison between patients and staff on various matters.
- Oversaw execution of prescribed therapy regimens.
- Supported engagement in wellness and therapy sessions.
- Uphold stringent confidentiality standards in healthcare settings.
- Performed evaluations and managed administrative responsibilities.
- Monitored responses to therapeutic interventions.
- Designed personalized therapeutic strategies addressing specific patient issues.
- Ensured compliance with patient safety regulations throughout the facility.
- Facilitated urgent care for patients in critical situations.
- Ensured precise records of treatment details and patient development.
- Assisted patients in managing emotionally taxing situations.
- Supported healthcare team actively.
- Aided in the preparation of patients for medical exams and procedures, with tasks such as monitoring vital signs.
- Ensured compliance with medication protocols, supervised by an RN.
- Documented shifts in patient states, communicating abnormalities to the RN.
- Immediately informed nurses of any behavioral or physical alterations.
- Completed routine safety rounds to guarantee patient well-being.
- Contributed to activities focused on improving quality standards within the team.
- Ensured rapid response in critical situations.
- Joined forces with various departments for thorough patient services.
- Ensured high-quality care considering physical, psychological, and educational factors.
Program Coordinator
Westside Children’s Therapy
Carol Stream, Illinois
12.2021 - 02.2022
- Upheld extensive training in crisis prevention, intervention, and trauma care.
- Upheld quality by adhering to best practices and conduct guidelines.
- Work with leadership to maintain patient safety.
- Work closely with Human Resources to address issues in employee relations and improve recruitment efforts.
- Facilitate diagnostic procedures, therapeutic interventions, and patient care.
- Monitored patients for condition variations.
- Fostered strong therapeutic relationships with patient assignments.
- Assisted in conducting comprehensive training programs.
- Created a secure, encouraging atmosphere for both patients and their families.
- Perform evaluation responsibilities securely.
Registered Behavior Technician
Westside Children’s Therapy
06.2021 - 11.2021
- Maintain comprehensive training in crisis prevention & intervention, trauma care, and CPR/first aid
- Assure quality services that meet the needs of the patients in accordance with the philosophy of care, established center procedures, standards of conduct, best practices, and regulatory requirements
- Collaborate with leadership to ensure patients are safe, healthy, and living in a clean environment
- Consults with Human Resources on employee relations, recruitment, and retention
- Assist with direct patient care, diagnostic procedures, and therapeutic interventions
- Report any changes in condition and suggest modifications to the treatment plan
- Establish a therapeutic relationship with assigned patients
- Collaborate, communicate, and assist with the training of clients, parents, and staff
- Provide a safe and supportive environment for patients and family
- Maintain confidentiality and carry out assessment duties
Behavior Technician
The Center for Behavior Intervention
08.2020 - 02.2021
- Worked with patients in the home, school, clinic, and community settings
- Implemented treatment plans with fidelity and prepared program materials
- Collected and maintained accurate data and clinical notes utilizing software
- Communicated effectively with colleagues and families regarding learner progress
- Worked with integrity while following the BACB Ethical Code
- Maintained an understanding and adhered to HIPAA policies
- Reinforced attendance policies and order to provide quality and consistent patient care
Assistant Teacher
Childtime
11.2018 - 02.2019
Bus Assistant
Hopewell Transportation
06.2018 - 11.2018
Education
Bachelor - Psychology
University of Illinois Springfield
05-2025
A.A. - Psychology
College of DuPage
05.2021
Skills
- Quality Service & Support
- Effective Communication
- Dependable and Trustworthy
- Excellent Staff/Customer Relations
- Assessment & Interpretation
- Fast Learner
- Takes Initiative
- Problem-Solving
- Conflict Resolution
- Readily Adapt
- Goal and Results-Oriented
- Strong Time-Management
- Close Attention to Detail
- Works Well Under Pressure
- Communication
- Precepting new hires
- HIPPA Verification
Certification
- CPR/First Aid
- Crisis Prevention Intervention
- Registered Behavioral Technician
- Basic Life Support
Professional Highlights
- Quality Service & Support
- Effective Communication
- Dependable and Trustworthy
- Excellent Staff/Customer Relations will precept and manage caseload
- Assessment & Interpretation through daily interaction with members
- Fast Learner and Takes Initiative while training others
- Problem-Solving & Conflict Resolution while training new colleagues
- Readily Adapt as Priorities Change
- Goal and Results-Oriented
- Strong Time-Management
- Close Attention to Detail when submitting documentation
- Works Well Under Pressure
- Communication with members and fellow colleagues
- Precepting new hires
- HIPAA Verification
Timeline
Caregiver
ComForCare
08.2023 - 11.2024
Intern
Centene Corporation
06.2023 - 08.2023
Program Coordinator
Centene Corporation
04.2022 - Current
Behavioral Health Technician
Linden Oaks Behavioral Health
02.2022 - 12.2022
Program Coordinator
Westside Children’s Therapy
12.2021 - 02.2022
Registered Behavior Technician
Westside Children’s Therapy
06.2021 - 11.2021
Behavior Technician
The Center for Behavior Intervention
08.2020 - 02.2021
Assistant Teacher
Childtime
11.2018 - 02.2019
Bus Assistant
Hopewell Transportation
06.2018 - 11.2018
Bachelor - Psychology
University of Illinois Springfield
A.A. - Psychology
College of DuPage