TATIANA GILLINS
Pembroke Pines,FL
Summary
Focused Director of Operations with 7 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
23
23
years of professional experience
Work History
Director of Operations
Flomed Infusion Services, LLC
02.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Patient Coordinator/Front Desk Supervisor
Dr Paul Wizman
09.2015 - Current
- Coordinated care for patients, including overseeing admission processes and managing patient flows
- Mentored new hires, including explaining hospital policies, procedures and practices
- Pulled patient files and verified insurance before patient's appointment
- Performed comprehensive patient assessments and interviewed patients to compile medical histories
- Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.
Patient Financial Services Representative
Broward Health Coral Springs (Per Diem)
01.2018 - 11.2018
- Worked with insurance companies and patients to determine best courses of action
- Added current information to system accounts, including demographic information and payment methods
- Evaluated patients for unique needs and assistance options
- Checked in with patients and families to gather required information
- Scheduled patient appointment and procedures with citrix
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Receptionist
Dr Norman Gaylis
11.2009 - 09.2015
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Esthetician/Front Desk Agent
Marriott Harbor Beach Resort and Spa
09.2001 - 03.2009
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments
- Provided excellent customer service and skin care treatments to all clients
- Improved appearance of clients' skin through non-surgical processes
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Sold salon-exclusive skin care products and encouraged service upgrades.
Education
Certification -
Hollwood Beauty Institute
06.2007
High School Diploma -
Mcarthur High School
Hollywood, FL06.2001
Skills
- Patient Care and Education
- Electronic Records Management
- Process Optimization and Improvement
- Manage surgeon schedule
- Resource management
- Medical billing
- Medical filing
- Patient interviewing skills
- Team building
- MS Office
- Problem resolution
- Data management
- Medical billing and collections
- Claims processing
- Organization and efficiency
- Multi-line telephone skills
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Operational Efficiency
Certification
Timeline
Director of Operations
Flomed Infusion Services, LLC
02.2023 - Current
Patient Financial Services Representative
Broward Health Coral Springs (Per Diem)
01.2018 - 11.2018
Patient Coordinator/Front Desk Supervisor
Dr Paul Wizman
09.2015 - Current
Receptionist
Dr Norman Gaylis
11.2009 - 09.2015
Esthetician/Front Desk Agent
Marriott Harbor Beach Resort and Spa
09.2001 - 03.2009
Certification -
Hollwood Beauty Institute
High School Diploma -
Mcarthur High School
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