Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TATIANA GIRALDO

hallandale beach,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

RESTAURANT MANAGER

B-Bistro
01.2018 - 01.2021
  • Managed a team of servers, ensuring high levels of customer satisfaction
  • Created and implemented staff training programs to improve overall performance
  • Developed and maintained relationships with vendors to ensure timely delivery of supplies
  • Handled customer complaints and resolved issues in a professional manner
  • Oversaw daily operations, including inventory management and scheduling.

CUSTOMER SERVICE ASSISTANT

1HOTEL
01.2014 - 01.2018
  • Supported front desk operations in a busy hotel, assisting guests with check-in/check-out processes
  • Addressed guest concerns promptly and professionally, enhancing overall guest experience
  • Collaborated with the management team to improve customer service strategies and procedures
  • Excelled in maintaining composure and efficiency during peak times and high-pressure situations.

Education

HIGH SCHOOL -

Bergenfield
05.2010

Skills

  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

RESTAURANT MANAGER

B-Bistro
01.2018 - 01.2021

CUSTOMER SERVICE ASSISTANT

1HOTEL
01.2014 - 01.2018

HIGH SCHOOL -

Bergenfield

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TATIANA GIRALDO