TATIANA GONZALES
Tucson,AZ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
11
11
years of professional experience
Work History
Department of Veteran Affairs Community Care
Principle Choice Solutions
Tucson, AZ
10.2024 - Current
- Assisted with referrals for additional specialized services when required.
- Collaborated with other departments to resolve billing disputes or address veterans concerns quickly.
- Documented all claims activities clearly and concisely in the claims management system.
- Coordinated with providers for claims requiring reprocessing.
- Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
Tier 2 Chat Specialist
Comcast Xfinity Mobile
Tucson, USA
03.2019 - 06.2023
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Analyzed and collected customer information to prepare product or service reports
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Recommended improvements in products, services or billing methods to prevent future problems
- Advanced Customer Service Professional
- Navigated multiple computer systems and applications and utilized search tools to find information
- Provided support for multiple new hire classes as well as guidance and support for agents in my current role
Head Bartender
Hush Social Club
Tucson, AZ
06.2019 - 03.2020
- Ensured that all liquor laws were followed during service hours.
- Reinvented classic cocktails to complement new menu options.
- Monitored bar inventory and promptly restocked low items before depletion.
- Effectively multitasked within fast-paced environment.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Ordered necessary supplies such as glassware and garnishes when needed.
Universal Customer Service Representative
Comcast Xfinity Mobile
Tucson, USA
11.2016 - 03.2019
- Assisted with mentoring new employees during and after training
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Made appropriate account corrections to resolve customer problems
Legal Assistant
Old Pueblo Bankruptcy
Tucson, USA
12.2015 - 04.2016
- Filed pleadings with court clerk using established processes
- Directed law office operations to maintain seamless attorney schedules
- Supported attorneys in client meetings with administrative assistance and documentation
- Organized evidence to prepare for trial
Sales Associate
Metro PCS
Tucson, USA
06.2015 - 02.2016
- Introduced promotions and sale opportunities, enticing customers
- Engaged with guests to understand and anticipate customer service needs
- Performed cleaning tasks, keeping store neat and organized
- Drove sales through customer relationship building and suggestive selling techniques
Patient Care Advocate
Express Scripts
Tucson, USA
09.2013 - 06.2015
- Explained policies, procedures and services to patients using medical and administrative knowledge
- Referred patients to appropriate health care services or resources
- Assisted with new hire orientation and employee training
Filing Assistant
Lara Law Firm
Tucson, USA
08.2014 - 10.2014
- Eliminated outdated and unnecessary materials, destroying them and transferring them to inactive storage, according to file maintenance guidelines and legal requirements
- Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Answered questions about records or files
- Modified and improved filing systems and implemented new filing systems
Education
Bachelor of Arts (B.A) - Organizational: Management
University of Arizona Global Campus
Tucson, AZ08.2025
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Special Projects
- Online Chat
- Training Junior Team Members
- Professional telephone demeanor
Languages
Spanish
References
References available upon request.
Timeline
Department of Veteran Affairs Community Care
Principle Choice Solutions
10.2024 - Current
Head Bartender
Hush Social Club
06.2019 - 03.2020
Tier 2 Chat Specialist
Comcast Xfinity Mobile
03.2019 - 06.2023
Universal Customer Service Representative
Comcast Xfinity Mobile
11.2016 - 03.2019
Legal Assistant
Old Pueblo Bankruptcy
12.2015 - 04.2016
Sales Associate
Metro PCS
06.2015 - 02.2016
Filing Assistant
Lara Law Firm
08.2014 - 10.2014
Patient Care Advocate
Express Scripts
09.2013 - 06.2015
Bachelor of Arts (B.A) - Organizational: Management
University of Arizona Global Campus
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