Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Gonzalez

Darien,IL

Summary

Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.

Overview

2
2
years of professional experience

Work History

Manager/ Bartender

115 Bourbon Street
05.2021 - Current
  • Built strong rapport with returning guests through friendly and professional service and willingness to accommodate special requests
  • Demonstrated ability to multitask effectively by managing multiple situations and serving more than 100 customers on daily basis, all while maintaining professional demeanor in stressful circumstances
  • Capable of coming up with quick and effective solutions for problem solving
  • Ability to help and guide employees throughout every shift, ensuring everyone is communicating.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Teacher Assistant

Chicago Public Schools
03.2022 - 06.2022
  • Assisted teachers in preparing their classrooms for student instruction
  • Aided teachers in planning of educational activities and completion of record-keeping tasks
  • Supported teacher in managing students and classroom behavior.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Oversaw classroom operations during teacher and parent meetings.
  • Researched and presented new learning tools and methods for classroom application.

Intern

Girls Inc
09.2021 - 12.2021
  • Exposure to programming and building lesson plans for group of 12+ girls
  • Guided development of girls to navigate gender, economic, and social barriers
  • Assisted as mentor to encourage girls to succeed in healthy, educated, and independent lives.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Collaborated with senior management on new initiatives to build confidence.
  • Prepared project presentations and reports to assist senior staff.
  • Facilitated successful completion of projects from concept to launch.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.

Education

Bachelor’s of Arts - Sociology

University of Illinois At Chicago (UIC)
Chicago, IL
12.2021

Associates Degree - Arts

Moraine Valley Community College
Palos Hills, IL
08.2019

Skills

  • Technical:
  • Google Suite, Microsoft word, Powerpoint, Excel
  • Social Media: Facebook, Twitter, Instagram, Youtube
  • POS Transactions
  • Sales Expertise
  • Billing and Payment Processing
  • Customer Service
  • Data Management
  • Report Analysis
  • Contract Agreement Preparation
  • Administrative Support
  • Project Management
  • Staff Management
  • Customer and Client Relations
  • Strategic Planning
  • Account Reconciliation
  • Workflow Planning
  • Records Management
  • Performance Improvement
  • CRM Software
  • Project Planning
  • Accounting Support
  • Database Administration
  • New Business Development
  • Business Planning
  • Process Optimization
  • Back Office Operations

Timeline

Teacher Assistant

Chicago Public Schools
03.2022 - 06.2022

Intern

Girls Inc
09.2021 - 12.2021

Manager/ Bartender

115 Bourbon Street
05.2021 - Current

Bachelor’s of Arts - Sociology

University of Illinois At Chicago (UIC)

Associates Degree - Arts

Moraine Valley Community College

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Tatiana Gonzalez