Tatiana Gonzalez
Chicago,IL
Summary
Applied Psychology student at University of Illinois Chicago with experience in tutoring, crisis support, and event coordination. Bilingual in English and Spanish, holding a Seal of Biliteracy. Demonstrated commitment to youth and mental health through strong interpersonal skills in high-stress environments.
Overview
2
2
years of professional experience
Work History
Crisis Text Line
Remote
03.2025 - Current
- Provide real-time emotional support and crisis intervention via text to individuals experiencing mental health challenges.
- Practice active listening and de-escalation techniques to ensure texter safety and well-being.
- Maintain confidentiality and adhere to crisis line protocols and training guidelines.
Event Staff
Monterrey Security
Chicago, IL
07.2024 - Current
- Assist with event operations and guest services at large-scale events such as concerts and sporting events.
- Guide guests, provide information, and enforce event policies to ensure safety and positive experiences.
- Communicate with team leads and supervisors to respond to needs and resolve issues in real time.
Teaching Assistant
Pui Tak Christian School
Chicago, IL
06.2023 - 08.2023
- Supported lead teachers in managing classroom activities and student engagement.
- Delivered one-on-one assistance to students needing extra academic support.
- Created classroom materials such as visual aids and learning games.
Tutor Volunteer
Pui Tak Center
Chicago, IL
02.2023 - 05.2023
- Assisted elementary and middle school students with homework and academic assignments after school.
- Supported students in developing study skills and understanding lesson material.
Education
Bachelor of Arts - Applied Psychology
University of Illinois Chicago
Chicago, IL01-2027
Skills
- Bilingual: English and Spanish
- Crisis intervention
- Communication skills
- Child supervision
- Classroom assistance
- Customer service
- Team collaboration
- Time management
Timeline
Crisis Text Line
03.2025 - Current
Event Staff
Monterrey Security
07.2024 - Current
Teaching Assistant
Pui Tak Christian School
06.2023 - 08.2023
Tutor Volunteer
Pui Tak Center
02.2023 - 05.2023
Bachelor of Arts - Applied Psychology
University of Illinois Chicago