TaTiana Graham

Work History

Top Pro Cleaner

Homeaglow

01.2021 - Current

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Removed trash, debris and other waste materials from premises.
Used time management and efficient cleaning methods to meet deadlines.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Handled equipment, chemicals, and materials properly and with caution.
Confirmed all cleaning tools and equipment were stored properly after use.
Emptied trashcans and transported waste to collection areas.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Used organic-based chemicals to disinfect floors, counters and furniture.
Maintained optimal supply levels to meet daily and special cleaning needs.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Used vacuum and mop to clean carpeted areas in offices, lobbies and corridors.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Performed facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.

Freelancer

Instawork

09.2019 - Current

Parking Cashier
Housekeeping
Cashier
Team Lead
Event Set Up Take Down
Custodian
Assembly Line Associate
Unarmed Security
Data Entry Clerk
Dishwasher
Busser
Food Prep
Brand Ambassador
Warehouse Associate
Event Server

Unarmed Security

Fess. Inc.

02.2011 - Current

Completed full building and grounds patrols to spot and investigate concerns.
Directed guests around building and answered accessibility questions.
Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Monitored alarm systems to detect any unauthorized entries into protected areas.
Enhanced safety by conducting thorough and regular patrols of the premises.
Responded quickly to incidents and assessed active situations for security concerns.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Verified each individual's right to enter restricted areas and denied access to unauthorized personel.
Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Patrolled internal building spaces and facility grounds to identify and deter threats.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Checked all baggage using X-ray machines, metal detectors and Garrett wands.
Patrolled parking lots and garages to determine security of vehicles and property.
Assisted visitors and customers to provide directions, answer questions and meet requests.
Conducted safety checks, inventory checks and security assessments to apply protective measures.

Assistant Manager

E-Z MART

03.2021 - 07.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.

Caregiver

Golden years home health care

01.2020 - 04.2021

Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Custodian

SSC, Inc.

09.2018 - 05.2019

Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Moved furniture for cleaning and set up for special events.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Checked in and stocked inventory throughout facility.
Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.

CSR - Customer Service Representative

7-Eleven

11.2017 - 10.2018

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sought ways to improve processes and services provided.
Responded to customer requests for products, services, and company information.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Dietary Aide

Metroplex Nursing and Rehabilitation

01.2016 - 11.2017

Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Arranged tray and or table settings with proper tableware, condiments, and tray card.
Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Discarded outdated food products and maintained waste disposal procedures.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Streamlined meal assembly processes for faster service without compromising quality or accuracy.
Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.

CSR/Sales Associate/Cashier

EZ Mart

10.2016 - 02.2017

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Streamlined communication between departments, ensuring timely resolution of customer concerns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week with fresh merchandise.
Responded promptly to requests for assistance, spills and customer inquiries.
Handled cash with high accuracy and took care to check bills for fraud.

Shift Manager

MOOYAH BURGER, FRIES AND SHAKES

11.2015 - 12.2016

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Tracked receipts, employee hours, and inventory movements.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Monitored daily and weekly key performance indicators to maintain on-track status.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Assistant Store Manager

Kentucky Fried Chicken

02.2007 - 11.2015

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.

Summary

Overview

Work History

Top Pro Cleaner

Freelancer

Unarmed Security

Assistant Manager

Caregiver

Custodian

CSR - Customer Service Representative

Dietary Aide

CSR/Sales Associate/Cashier

Shift Manager

Assistant Store Manager

Education

High school diploma -

Skills

Certification

Relocation

Assessments

Timeline

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