Tatiana Guzman
Concord,CA
Summary
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
5
5
years of professional experience
Work History
Amazon Prime Shopper
Amazon
Walnut Creek, CA
10.2021 - 03.2022
- Responsible for locating, preparing, and packing grocery items for delivery in accordance with strict Amazon standards
- performed non -inventory supplies counting and restocking
Sales Associate
Macy's
Walnut Creek, CA
05.2015 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Arts - Spanish
Cal State East Bay
Hayward, CA05.2024
Associate of Arts - Spanish
Diablo Valley College
Pleasant Hill, CA12.2020
Skills
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- POS Inventory System Operation
- Positive Customer Engagement
- Goal-Driven
- Customer Service and Assistance
Timeline
Amazon Prime Shopper
Amazon
10.2021 - 03.2022
Sales Associate
Macy's
05.2015 - 05.2020
Bachelor of Arts - Spanish
Cal State East Bay
Associate of Arts - Spanish
Diablo Valley College