Tatiana Hall
Houston,Texas
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Overview
8
8
years of professional experience
Work History
Clinical Coordinator
Denver College of Nursing
06.2023 - Current
- Assisted new clinical staff members for proper onboarding and orientation processes.
- Developed strong relationships with community partners to enhance support services available for students beyond the clinical setting.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Nanny Manager
Moms Best Friend Agency
09.2020 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Patient Care Coordinator
A Hug Away LLC
02.2018 - 09.2020
- Insurance verification using CPT Codes, translating ICD-10 codes, obtaining authorizations, basic-intermediate Microsoft knowledge, proficient with EMR (used Kinnser/Wellsky), comfortable with e-faxing and mailing to doctors patient medical records and or orders that need to be obtained
- Marketing for the Hospice department which involved putting together donation events, going to facilities, and discussing the business, and hosting events at the office.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Sales Associate Team Leader
GP Mobile – T-Mobile, 2524 E
05.2017 - 12.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Education
Associate of Applied Science - Medical Office Technology – Health Administration/Management
Houston Community College
Houston, TX12-2023
Skills
- Organizational standards
- Interdepartmental collaboration
- Healthcare operations
- Goal Setting
- Documentation
- Multitasking ability
Additional Information
Freelance Social Media Marketing - 2015-current
Timeline
Clinical Coordinator
Denver College of Nursing
06.2023 - Current
Nanny Manager
Moms Best Friend Agency
09.2020 - Current
Patient Care Coordinator
A Hug Away LLC
02.2018 - 09.2020
Sales Associate Team Leader
GP Mobile – T-Mobile, 2524 E
05.2017 - 12.2017
Associate of Applied Science - Medical Office Technology – Health Administration/Management
Houston Community College
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