Tatiana Henry
Operations Manager
Phoenix,United States
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Operations Manager
EOS Fitness
Phoenix, AZ
10.2020 - Current
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees, communicate customer issues, devise ways of improving customer experience
- Work closely with GM and management team to set and implement policies, procedures
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed #1 kids Club In entire company from ground up in less than a year.
Barista
Peet's Coffee
Phoenix, AZ
11.2019 - 06.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Manager
Untamed Babes Burlesque
Lancaster, CA
01.2019 - 12.2019
- Maintains log of daily rehearsal activity, script changes, and official performances
- Works with costume department to ensure that all costumes and props are correct for events
- Provides stage directions and cues to performers during rehearsals and performances
- Instructs lighting and technical support team on timing and execution of aesthetic or special effects.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Recruited and hired top performers to add talent and value to department
- Maintained professional, organized and safe environment for employees and patrons
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Nanny
Private Family Nanny
Los Angeles, CA
11.2017 - 12.2019
- Preparing and giving meals, administering medicine, doing housework, driving children to and from activities, teaching good manners, and bathing and dressing children, helping assist with homework
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Ride Operator
Universal City, Universal Studios Hollywood
Los Angeles, CA
02.2016 - 11.2017
- Inspecting vehicles, providing instructions to riders, making sure patrons are installed safely, and implementing safety procedures.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Concierge
Honey's Artistic Pot
Las Vegas, NV
05.2013 - 01.2016
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Administrative Assistant
Miss Ann's Cakes And Catering
Los Angeles, CA
05.2010 - 05.2013
- Welcome guests in hospitality establishment and provide variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands
- Oversee day-to-day office tasks and make sure there completed accurately and in timely manner
- Handling mail, filing documents, managing appointments, updating computer records, greeting visitors and taking phone calls.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams
- Restocked supplies and submitted purchase orders to maintain stock levels
- Managed over 50 customer orders in week.
Education
High School Diploma -
Highland High School
Palmdale, CA 05.2008 - 05.2010
Skills
Communicationundefined
Certification
CPR AED/ First Aid
Timeline
Operations Manager
EOS Fitness
10.2020 - Current
Barista
Peet's Coffee
11.2019 - 06.2020
Manager
Untamed Babes Burlesque
01.2019 - 12.2019
Nanny
Private Family Nanny
11.2017 - 12.2019
Ride Operator
Universal City, Universal Studios Hollywood
02.2016 - 11.2017
Concierge
Honey's Artistic Pot
05.2013 - 01.2016
Administrative Assistant
Miss Ann's Cakes And Catering
05.2010 - 05.2013
High School Diploma -
Highland High School
05.2008 - 05.2010
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