Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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TATIANA HERNANDEZ

Tampa,USA

Summary

Finance & operations professional with 10+ years at Citi, specializing in billing, securities, and custody asset services. Managed $10M+ in monthly invoices, cut receivables aging by 75%, and reduced manual touchpoints by 20% through automation. Ensured 100% compliance in Reg-W, MCA, and audits while leading global teams, driving accuracy, and delivering results in fast-paced, complex environments.

Overview

18
18
years of professional experience

Work History

Securities & Derivatives Sr Analyst / Billing

Citi
07.2022 - Current
  • Oversaw entire NAM billing unit processes and served as the first point of escalation for all billing issues.
  • Ensured 100% compliance with Reg-W, MCA, and audits; proactively escalated unclear items.
  • Trained and cross-trained NAM, EMEA, and Pune colleagues on billing, accounting, and month-end close processes, expanding global team coverage.
  • Recognized with consistent Exceeds Expectations ratings for financial performance, risk control, and client outcomes.
  • Closed breaks on two CGMI accounts totaling $1.5M by implementing accurate and timely reporting with Front Office and quick payment processing.
  • Reduced aged receivables by 75% through escalation management and partnership with TRMs, Recon, and Front Office teams.
  • Migrated billing processes from CARS EUC to Profile Tampa, cutting cash entry processing time from 2–3 hours to 20 minutes.
  • Implemented Dunning Letter process to accelerate collections and reduce aging exceptions, directly improving cash flow.
  • Led COB planning and system testing for billing migration, including BSER reclassification and automation enhancements.
  • Migrated billing from CARS to Flexcube, partnering with Technology on testing and validation to ensure a seamless transition to Flexcube.

Issuer Services Billing Analyst

Citi
07.2021 - 06.2022
  • Managed invoicing, collections, and accounting for Agency & Trust services across North America, improving turnaround times for payment processing.
  • Oversaw daily reconciliations of general ledger and sub-ledger accounts, identifying and clearing mismatches to ensure accurate reporting and compliance.
  • Worked on process enhancements that reduced recurring exceptions and strengthened monthly reporting reliability, supporting risk control and audit readiness.
  • Processed an average of 2,000 invoices monthly (~$10M), ensuring accuracy and compliance with internal and regulatory standards.
  • Completed 95% of payments within 24–48 hours of receipt, maintaining a 100% accuracy record.

Asset Services Analyst – Income & Corporate Actions

Citi
11.2012 - 06.2021
  • Managed end-to-end fixed income and corporate action operations, including event creation, pre/post reconciliation, payment distribution, FX, SWIFT inquiries, claims, and standing instructions.
  • Oversaw USD 145B+ annually across 400K accounts, processing high-volume income payments across LATAM (Colombia, Chile, Brazil, Mexico, Peru, Panama), US, and Euroclear markets, ensuring accuracy and compliance with local tax and dividend regulations.
  • Partnered with Product and Tax teams to correct UOI data and resolve dividend/tax issues in Mexico, reducing returned payments and client escalations. Also collaborated with Risk, Compliance, Legal, Product, Tax, Technology, and Reconciliation units to meet client needs and deliver tailored product offerings.
  • Closed breaks and reconciled dividend/FX-related transactions, minimizing regulatory and client risk exposure.
  • Led cross-training initiatives across LATAM markets, improving coverage and strengthening business continuity.
  • Supported migration of income processes to Events Creations, and contributed to the BlackRock FX implementation project, collaborating with Technology teams for successful adoption.
  • Helped design and test automation projects that reduced manual touch points in Fixed Income by 20%; reviewed BRDs/FRDs and conducted SIT/UAT testing.
  • Prepared MIS reports, presentations, and regional updates, providing visibility to senior management and stakeholders.
  • Proactively escalated and resolved aged items, meeting aggressive reduction targets set by leadership.
  • Recognized with 3 consecutive years of high performance, consistently rated “Exceeds Expectations” and demonstrating readiness for leadership roles.

HR Services Case Manager

Macy’s
06.2012 - 11.2012
  • Administered leave of absence records for Macy’s employees nationwide.
  • Determined benefits eligibility and pay and facilitated communication with employees, HR executives, and Legal team.

HR Services Auditor

Macy’s
05.2008 - 05.2012
  • Performed internal audit to payroll and bonus compensation for 800 Macy’s stores across the United States.
  • Used PeopleSoft, Mainframe, and Kronos systems.
  • Created Excel databases, presentations, and manual procedures.
  • Trained employees and HR managers.

Credit Services Quality Control Analyst

Macy’s
06.2007 - 04.2008
  • Monitored the daily functions of the call center and conducted performance evaluations with employees.
  • Analyzed quality issues to establish training principles to improve quality standards.

Education

Accounting Coursework (2 Years) -

Universidad Politécnica Salesiana
Quito, EC
01-2004

B.S. - International Business

St. Petersburg College
Clearwater, FL
05.2010

Skills

  • Securities Processing – Full cycle income & dividend events
  • Billing & Invoicing – 2,000 monthly invoices (~$10M); Agency & Trust services
  • High-Volume Transactions – USD 145B annually / 400K accounts (LATAM, DTC, Euroclear)
  • Month-End Close & Reporting – General ledger, sub-ledger reconciliations
  • Regulatory Compliance & Risk Control – Reg-W, MCA, audits, escalations
  • Process Improvement & Automation – Reduced manual touchpoints by 20%

Accomplishments

    Tampa SSO and TTS Mentoring Program (CITI Leadership Program) | 03/2017 – 09/2017

LANGUAGES

English – Professional Working Proficiency
Spanish – Native/Bilingual Proficiency

Timeline

Securities & Derivatives Sr Analyst / Billing

Citi
07.2022 - Current

Issuer Services Billing Analyst

Citi
07.2021 - 06.2022

Asset Services Analyst – Income & Corporate Actions

Citi
11.2012 - 06.2021

HR Services Case Manager

Macy’s
06.2012 - 11.2012

HR Services Auditor

Macy’s
05.2008 - 05.2012

Credit Services Quality Control Analyst

Macy’s
06.2007 - 04.2008

Accounting Coursework (2 Years) -

Universidad Politécnica Salesiana

B.S. - International Business

St. Petersburg College

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TATIANA HERNANDEZ