Tatiana Jennings
Woodbridge,VA
Summary
I am a well-driven and compassionate professional with a strong foundation in customer service, adaptability, and a deep dedication to helping others. Experienced in fast-paced environments where clear communication, multitasking, and attention to detail are key to success. I am currently certified in CPR, First Aid, and AED through American Heart Association. I am known for a positive attitude, reliability, and a strong willingness to learn and grow. My passion and long-term career drive are focused on the medical field, where I aim to make a meaningful impact. I plan to continue my education and grow within healthcare, building on each opportunity to serve. Eager to contribute energy, compassion, and professionalism to a mission-driven organization.
Overview
2026
2026
years of professional experience
Work History
Clinical Technician II
Inova Health System
02.2023 - 05.2025
- I check patients vitals, help clean and assist patients to the bathroom.
- At Inova I am able to draw blood and put in IV as well as check blood sugars.
- I assist the nurses with what I am able to help them with.
- Assisted healthcare providers with patient care and clinical procedures.
- Prepared and maintained medical equipment for various treatments and examinations.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Coordinated patient transportation within the facility for scheduled procedures.
- Conducted routine inventory checks on medical supplies and restocked as needed.
- Implemented safety protocols to ensure a clean and safe working environment.
- Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures.
- Conducted quality assurance checks on all laboratory equipment prior to use.
- Obtained precise information and measurement from patients.
- Assisted patients with daily living activities and personal hygiene.
- Documented patient care accurately in electronic health records system.
- Maintained cleanliness and organization of patient rooms and common areas.
- Communicated effectively with patients and families regarding care plans.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Provided emotional support and companionship to patients during recovery.
- Educated patients on health maintenance and rehabilitation exercises.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collected specimens from patients for laboratory testing purposes.
Hair Stylist
Blow Dry Bar
10.2018 - 04.2019
- My work included building a clientele, making sure I was bringing my guest Customer Service into the salon to get serviced when needed.
- Being an amazing team member and helping build a welcoming and friendly environment in the Creativity salon.
- Giving my clients the best professional experience that I would Communication skills while they were in the shop to make them feel comfortable and want to return again.
- Friendly manners Teamwork.
- Styled hair using various techniques and tools to achieve desired looks.
- Provided exceptional customer service to ensure client satisfaction during appointments.
- Assisted clients in selecting appropriate products for their hair type and style.
- Maintained cleanliness and organization of workstations and salon equipment.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Assisted other stylists with busy periods in the salon.
- Developed relationships with new clients through referrals from existing customers.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Pre-booked future appointments to increase repeat business.
- Recommended products to clients based on their individual needs.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Applied highlights, lowlights or other coloring techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Tracked inventory of supplies used for styling services.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Performed chemical treatments such as perms and relaxers.
- Upsold additional services when appropriate to increase sales volume.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Updated and maintained customer information records and beauty services provided.
- Bleached, dyed or tinted hair using applicator or brush.
- Used curlers, rollers and curling irons to press and curl hair.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
Receptionist
Hair Cuttery Salon
09.2018 - 12.2018
- My work included greeting guests, making sure that appointments were properly scheduled and confirmed.
- Making sure the salon ran smoothly Attention to detail throughout the day without a problem.
- Handling payment for services as Comprehensive well as making sure tips were given to proper stylist.
- Greeted clients warmly upon arrival at the salon.
- Managed appointment scheduling using salon management software.
- Assisted stylists by preparing workstations and organizing supplies.
- Answered phone calls promptly, addressing client inquiries and booking services.
- Maintained a clean and welcoming reception area for clients.
- Processed payments and handled cash transactions accurately.
- Coordinated with team members to ensure smooth salon operations.
- Provided information about services, products, and promotions to clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Mail Carrier
United Stated Postal Service
Manassas, Virginia
2019 - 2021
- Delivered mail and packages along designated routes efficiently.
- Sorted incoming and outgoing mail for accurate distribution.
- Operated postal vehicles to transport mail safely and timely.
- Assisted customers with inquiries regarding postal services and procedures.
- Maintained accurate delivery records for route completion verification.
- Followed safety protocols while handling mail and operating vehicles.
- Collaborated with team members to ensure efficient workflow during peak times.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Ensured compliance with federal laws related to privacy protection.
- Sorted mail to be delivered according to route and customer address.
- Operated a vehicle in accordance with safety regulations.
- Organized parcels into appropriate size containers for transport.
- Handled undeliverable mail in accordance with established procedures.
- Reported any damaged or missing mail items to supervisor immediately.
- Checked incoming mail for proper postage and correct names and addresses.
- Responded to customer inquiries regarding postal services and products.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Recorded addresses, weights, and other information on outgoing mail.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Used road maps or GPS to verify routes and designated addresses.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Education
Diploma -
Paul Mitchell The School
High school diploma -
Potomac Senior High
Dumfries, VASkills
- Front Desk
- Retail Sales
- Cash Handling
- Sales
- Upselling
- Flexibility
- Team Work
- Reliability
- Communication Skills
- Typing
- Bookkeeping
- Hospital experience
- Medical terminology
- Vital signs
- Clerical experience
- Cash register
- Customer service
- Google Docs
- HIPAA
- Computer skills
- Administrative experience
- Microsoft Word
- Microsoft Outlook
- Dental terminology
- Organizational skills
- Patient observation
- Patient care
- Office experience
- Leadership
- Customer support
- Organization
- Blood sampling
- Vital sign monitoring
- Electronic health records
- Patient care coordination
- Team collaboration
- Blood specimen collection
- Glucose Testing
- Infection Control
- Medical Terminology
- Customer Service
- Appointment scheduling
- Effective communication
- Problem solving
- Attention to detail
- Time management
- PPE use
- First Aid/CPR
- Monitor Fluids
Timeline
Clinical Technician II
Inova Health System
02.2023 - 05.2025
Hair Stylist
Blow Dry Bar
10.2018 - 04.2019
Receptionist
Hair Cuttery Salon
09.2018 - 12.2018
Mail Carrier
United Stated Postal Service
2019 - 2021
Diploma -
Paul Mitchell The School
High school diploma -
Potomac Senior High