Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Knowles

The Bronx,NY

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

13
13
years of professional experience

Work History

Associate Banker

Chase Bank
06.2022 - 08.2024
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.

Shift Supervisor

Starbucks
08.2018 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Medical Receptionist

Jersey Village Emergency Room
09.2020 - 09.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Manager

Dominoes Pizza
01.2020 - 08.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Teen Advocate

Planned Parenthood of NYC
06.2011 - 08.2015
  • Developed positive relationships with at-risk teens through consistent mentoring and support, resulting in improved self-esteem and reduced risk behaviors.
  • Cultivated positive peer relationships by implementing team-building activities and group projects within the classroom setting.
  • Fostered a safe space for LGBTQ+ students by establishing a supportive club where members could openly discuss their experiences without judgment or fear.
  • Contributed to the development of policies and procedures within the organization to ensure best practices were being followed consistently.

Education

No Degree - Criminal Justice

Tompkins-Cortland Community College
Dryden, NY
05.2019

High School Diploma -

Bronx Center For Science And Mathematics
Bronx, NY
06.2015

Skills

  • Sales proficiency
  • Portfolio Management
  • Branch operations
  • Team Leadership
  • Complex Problem-Solving
  • Goal-Oriented

Timeline

Associate Banker

Chase Bank
06.2022 - 08.2024

Medical Receptionist

Jersey Village Emergency Room
09.2020 - 09.2021

Manager

Dominoes Pizza
01.2020 - 08.2020

Shift Supervisor

Starbucks
08.2018 - 09.2022

Teen Advocate

Planned Parenthood of NYC
06.2011 - 08.2015

No Degree - Criminal Justice

Tompkins-Cortland Community College

High School Diploma -

Bronx Center For Science And Mathematics

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Tatiana Knowles