TATIANA LAKHTINA
Carson City,NV
Summary
Dedicated, detail-oriented, responsible, and driven professional with over 14 years of experience in customer service, office administration, and employee growth and engagement. Able to handle multiple projects simultaneously with a high degree of accuracy. Eager to take on a new challenge in a different career field.
Overview
10
10
years of professional experience
Work History
Restaurant Supervisor
Azul Latin Kitchen
09.2017 - Current
- Coordinated day-to-day operations with an emphasis on efficiency, safety, and exceptional customer service.
- Analyzes POS data to predict business flow for scheduling purposes.
- Handled guest complaints in a professional manner.
- Assisted with hiring, onboarding, and providing progressive training to employees to ensure everyone on the team could reach their full potential.
Barista&Trainer
Tahoe Bagel Company
11.2020 - 10.2023
- Helped to launch a new successful business in pandemic conditions.
- Participated in creating the drink menu as well as developing overall Front of the House operations standards.
- Processed transactions and prepared end-of-the-day sales reports.
Store Manager
Lake Tahoe Coffee Co.
09.2017 - 03.2020
- Significantly increased business revenue by developing a new menu, adopting new business practices, setting high-quality standards, and concentrating on providing excellent customer service.
- Managed day-to-day business operations.
- Upgraded from a cash register system to a Point of Sale (POS) system, which has enhanced transaction handling and record-keeping procedures and resulted in simplifying sales data analysis and expanding the customer base.
Office Administrator
Ural Federal University
09.2013 - 08.2014
- Coordinated communications, scheduling, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted with human resource duties, including sourcing, recruiting, payroll, onboarding, and training employees new to the department.
- Ensured the success of the department's projects through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
Education
MBA -
Western Governors University
Salt lake City, UT02.2024
Bachelor of Science - Social Work
Ural Federal University
Yekaterinburg, Russia06.2014
Associate of Arts - Translation (Russian/English)
Ural Federal University
Yekaterinburg, Russia05.2014
Skills
- Microsoft Office
- Customer Service
- Bilingual (English/Russian)
- Data-driven decision making
- Employee Training&Engagement
- Business Correspondence
- Financial Statements
Additional Information
40, minimize waste and maintain optimal stock levels for seamless operation.
Timeline
Barista&Trainer
Tahoe Bagel Company
11.2020 - 10.2023
Restaurant Supervisor
Azul Latin Kitchen
09.2017 - Current
Store Manager
Lake Tahoe Coffee Co.
09.2017 - 03.2020
Office Administrator
Ural Federal University
09.2013 - 08.2014
MBA -
Western Governors University
Bachelor of Science - Social Work
Ural Federal University
Associate of Arts - Translation (Russian/English)
Ural Federal University
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