Summary
Overview
Work History
Education
Skills
References
Timeline
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Tonja Jones

Chicago,IL

Summary

Results-focused management professional offering 19 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Overview

27
27
years of professional experience

Work History

Assistant General Manager

Family Dollar
05.2025 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Driver

Owl Transportation
05.2021 - 05.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Safely transported patients with various medical needs to hospitals, nursing homes, doctor''s appointments, dialysis centers, and other healthcare facilities.

GENERAL MANAGER

WHITE CASTLE MANAGEMENT COMPANY
11.1998 - 05.2021
  • Served as mentor to junior team members.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
  • Recruited, hired, Fired of employees.
  • Identified inefficiencies and made recommendations for process improvements.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Education

High School Diploma - undefined

RENZIN ORR ACADEMY
1996

Skills

  • Staff developmentInventory control
  • Change management Policy/program development
  • Staff training
  • Supervision and training
  • Dedicated
  • Effective leader
  • Efficient multi-tasker
  • Customer-orientedOrganizedSkilled negotiator
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Flexible
  • Budget development

References

                                                                                     REFERENCES UPON REQUESTED

Timeline

Assistant General Manager

Family Dollar
05.2025 - Current

Driver

Owl Transportation
05.2021 - 05.2024

GENERAL MANAGER

WHITE CASTLE MANAGEMENT COMPANY
11.1998 - 05.2021

High School Diploma - undefined

RENZIN ORR ACADEMY

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Tonja Jones