Tatiana Mares
Griffith,IN
Summary
Dynamic Jewelry Consultant with a proven track record at Kay Jewelers, excelling in service upselling and exceptional customer service. Cultivated a loyal client base through personalized recommendations and effective problem-solving. Achieved sales goals consistently while enhancing merchandise presentation and fostering a positive shopping experience.
Professional with expertise in jewelry sales and consultation. Strong ability to understand customer needs and provide tailored solutions. Skilled in maintaining high standards, collaboration, and adaptability in dynamic environments. Proven track record in inventory management, product knowledge, and fostering long-term client relationships.
Overview
9
9
years of professional experience
Work History
Jewelry Consultant
Kay Jewlers
11.2022 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Negotiated favorable pricing agreements with vendors, securing competitive costs for the store and contributing to overall profitability.
- Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
- Displayed merchandise by arranging in appealing ways to boost sales.
Head Cashier
Discovery Clothing
01.2019 - 11.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Restaurant Hostess
Texas Corral Restaurants
05.2016 - 01.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Hammond High School
Hammond, INSkills
- Merchandise presentation
- Fashion awareness
- Marketing
- Service upselling
- Trend forecasting
- Exceptional customer service
- Sales target achievement
- Time management
- Customer service skills
- Problem-solving abilities
- Multitasking
- Jewelry repair
Timeline
Jewelry Consultant
Kay Jewlers
11.2022 - Current
Head Cashier
Discovery Clothing
01.2019 - 11.2022
Restaurant Hostess
Texas Corral Restaurants
05.2016 - 01.2019
High School Diploma -
Hammond High School