Summary
Overview
Work History
Education
Skills
Timeline
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TATIANA MARTINEZ

Milford,VA

Summary

Highly motivated IT Specialist with 5 years of hands-on experience delivering advanced technical support and solutions across hardware, software, and network environments. Skilled in Active Directory administration, Microsoft 365 troubleshooting, network configuration, and enterprise device deployment. Known for a relentless commitment to problem-solving, optimizing system performance, and minimizing downtime. Adept at leading incident response, managing complex technical challenges, and collaborating with cross-functional teams to drive operational efficiency. Passionate about technology, continuously learning, and consistently exceeding expectations to ensure business continuity and user satisfaction.

Overview

9
9
years of professional experience

Work History

IT Specialist

Delta Consulting Group
04.2024 - Current
  • Administer Active Directory user accounts, including creation, modification, and group policy access management.
  • Configured and deployed Cisco Meraki switches in a data center environment, including VLAN setup, port configurations, and security policies to optimize network performance and reliability.
  • Provision and manage software licenses through administrative portals to ensure users have proper application access.
  • Administer and support Windows OS environments, including configuration, patch management, driver updates, and system troubleshooting to resolve complex hardware/software issues.
  • Provide Tier 1–2 support for print-related issues, including connectivity, driver installation, and print queue management
  • Automated imaging and deployment processes for 75+ laptops, reducing setup time, improving consistency, and ensuring optimal performance across all end-user devices.
  • Manage incident response and business continuity by troubleshooting critical network issues, restoring connectivity, and maintaining operational stability across the organization.

IT Technical Support Specialist

Millers Supplies at Work
04.2022 - 03.2024
  • Computed and designed new computer systems using structured analysis and data modeling techniques.
  • Managed system performance by monitoring operations and correcting routine issues.
  • Maintained detailed records of daily support activities and resolutions.
  • Restored performance by completing basic repairs of hardware, software and equipment.
  • Revised and customized programs suitable for internal needs.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.
  • Scheduled training of software applications, data entry and retrieval procedures for end users.
  • Oversaw network and servers to detect discrepancies and issues.
  • Managed implementation of new systems, coordinating closely with internal personnel and outside vendors.
  • Assisted 10 to 15 request a day.
  • Allocated with Microsoft 365 apps and Microsoft Dynamics AX 2009.

IT Technical Support

Classic Realty
01.2017 - 12.2019
  • Enhanced network operations by recommending and implementing proactive hardware, software and policy updates.
  • Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
  • Resolved emergency issues quickly by maintaining organized spare parts inventory.
  • Introduced users with troubleshooting using diagnostic tools.
  • Supervised automated press and addressed alert messages indicating malfunctions or errors.
  • Adjusted print runs based on collected random samples, checking ink coverage, density and printing alignment.
  • Oversaw machine operation and switched out press plates, blankets and cylinders.

Education

Associate in Science (A.S.) - Cyber Security

Germanna Community College
Fredericksburg, Virginia
12.2022

Skills

  • Active Directory Administration
  • Microsoft 365 / O365 Support
  • Network Configuration & Management
  • Incident Response & Business Continuity
  • Windows OS Administration
  • Enterprise Device Deployment & Imaging
  • Printer & Peripheral Support
  • Software Licensing & Access Management

Timeline

IT Specialist

Delta Consulting Group
04.2024 - Current

IT Technical Support Specialist

Millers Supplies at Work
04.2022 - 03.2024

IT Technical Support

Classic Realty
01.2017 - 12.2019

Associate in Science (A.S.) - Cyber Security

Germanna Community College

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