TATIANA MARTINEZ
Milford,VA
Summary
Highly motivated IT Specialist with 5 years of hands-on experience delivering advanced technical support and solutions across hardware, software, and network environments. Skilled in Active Directory administration, Microsoft 365 troubleshooting, network configuration, and enterprise device deployment. Known for a relentless commitment to problem-solving, optimizing system performance, and minimizing downtime. Adept at leading incident response, managing complex technical challenges, and collaborating with cross-functional teams to drive operational efficiency. Passionate about technology, continuously learning, and consistently exceeding expectations to ensure business continuity and user satisfaction.
Overview
9
9
years of professional experience
Work History
IT Specialist
Delta Consulting Group
Woodbridge, VA
04.2024 - Current
- Administer Active Directory user accounts, including creation, modification, and group policy access management.
- Configured and deployed Cisco Meraki switches in a data center environment, including VLAN setup, port configurations, and security policies to optimize network performance and reliability.
- Provision and manage software licenses through administrative portals to ensure users have proper application access.
- Administer and support Windows OS environments, including configuration, patch management, driver updates, and system troubleshooting to resolve complex hardware/software issues.
- Provide Tier 1–2 support for print-related issues, including connectivity, driver installation, and print queue management
- Automated imaging and deployment processes for 75+ laptops, reducing setup time, improving consistency, and ensuring optimal performance across all end-user devices.
- Manage incident response and business continuity by troubleshooting critical network issues, restoring connectivity, and maintaining operational stability across the organization.
IT Technical Support Specialist
Millers Supplies at Work
Lorton, Virginia
04.2022 - 03.2024
- Computed and designed new computer systems using structured analysis and data modeling techniques.
- Managed system performance by monitoring operations and correcting routine issues.
- Maintained detailed records of daily support activities and resolutions.
- Restored performance by completing basic repairs of hardware, software and equipment.
- Revised and customized programs suitable for internal needs.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.
- Scheduled training of software applications, data entry and retrieval procedures for end users.
- Oversaw network and servers to detect discrepancies and issues.
- Managed implementation of new systems, coordinating closely with internal personnel and outside vendors.
- Assisted 10 to 15 request a day.
- Allocated with Microsoft 365 apps and Microsoft Dynamics AX 2009.
IT Technical Support
Classic Realty
Woodbridge, Virginia
01.2017 - 12.2019
- Enhanced network operations by recommending and implementing proactive hardware, software and policy updates.
- Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
- Resolved emergency issues quickly by maintaining organized spare parts inventory.
- Introduced users with troubleshooting using diagnostic tools.
- Supervised automated press and addressed alert messages indicating malfunctions or errors.
- Adjusted print runs based on collected random samples, checking ink coverage, density and printing alignment.
- Oversaw machine operation and switched out press plates, blankets and cylinders.
Education
Associate in Science (A.S.) - Cyber Security
Germanna Community College
Fredericksburg, Virginia12.2022
Skills
- Active Directory Administration
- Microsoft 365 / O365 Support
- Network Configuration & Management
- Incident Response & Business Continuity
- Windows OS Administration
- Enterprise Device Deployment & Imaging
- Printer & Peripheral Support
- Software Licensing & Access Management
Timeline
IT Specialist
Delta Consulting Group
04.2024 - Current
IT Technical Support Specialist
Millers Supplies at Work
04.2022 - 03.2024
IT Technical Support
Classic Realty
01.2017 - 12.2019
Associate in Science (A.S.) - Cyber Security
Germanna Community College