Tatiana Matioukha
Temecula,CA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker and correspondence management.
Overview
21
21
years of professional experience
Work History
Face Painter
Happy Cat Entertainment
Temecula, CA
01.2015 - Current
- Contributed to creative process through original ideas and inspiration.
- Received payments and processed transactions.
- Utilized exceptional customer service skills to satisfy all needs.
Personal Assistant
INT Association
Fallbrook, CA
10.2016 - 04.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation for over four households and businesses. Monitored household expenditures and budgeted for groceries and household utility payments.
- Managed residential properties and staged homes prior to clients' arrivals.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
Real Estate Agent
Century 21
Escondido, CA
04.2014 - 10.2015
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Clerk Specialist, Teller
Credit Union One
Anchorage, AK
09.2010 - 10.2012
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
Department Sales Manager
Nordstrom
Anchorage, AK
01.2005 - 09.2010
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Education
No Degree - Theater Producer
College of Culture
Russia08.2000
Skills
- Customer Service-Oriented
- Product and Service Sales
- Problem Solving
- Reliable and Responsible
- Relationship building and management
Languages
Russian
Native or Bilingual
Timeline
Personal Assistant
INT Association
10.2016 - 04.2021
Face Painter
Happy Cat Entertainment
01.2015 - Current
Real Estate Agent
Century 21
04.2014 - 10.2015
Clerk Specialist, Teller
Credit Union One
09.2010 - 10.2012
Department Sales Manager
Nordstrom
01.2005 - 09.2010
No Degree - Theater Producer
College of Culture