Tatiana Mazzoni
Lynn,MA
Summary
Goal-driven Receptionist with extensive background managing busy areas and multi-line telephone systems.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Mass General Hospital
Chelsea, MA
08.2023 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided customer service by answering patient questions and addressing concerns.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Maintained a clean and organized reception area.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Resolved customer service issues in a timely manner according to established policies.
- Greeted patients and visitors in a friendly and professional manner.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Customer Service Representative
Petro Home Heating & Air Conditioning
Peabody, MA
01.2019 - 12.2022
- Receive incoming calls and making out going calls
- Scheduling appointments
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Retain Customers from canceling
- Budgeting accounts/ Discounting prices
- Offer service agreements
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Everett High School
Everett, MA06-2017
Skills
- Product Knowledge
- Data Collection
- Account Updating
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Service Upselling
- Payment Processing
- Customer Service
- Credit and Cash Payments
- Listening Skills
Languages
English
Full Professional
Spanish
Professional
Timeline
Patient Service Representative
Mass General Hospital
08.2023 - Current
Customer Service Representative
Petro Home Heating & Air Conditioning
01.2019 - 12.2022
High School Diploma -
Everett High School