Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatiana Mazzoni

Lynn,MA

Summary

Goal-driven Receptionist with extensive background managing busy areas and multi-line telephone systems.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Mass General Hospital
Chelsea, MA
08.2023 - Current
  • Verified insurance information, collected payments, and scheduled appointments.
  • Answered incoming calls in a professional manner.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided customer service by answering patient questions and addressing concerns.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Maintained a clean and organized reception area.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Resolved customer service issues in a timely manner according to established policies.
  • Greeted patients and visitors in a friendly and professional manner.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Instructed patients on policies and required actions for different types of appointments and procedures.

Customer Service Representative

Petro Home Heating & Air Conditioning
Peabody, MA
01.2019 - 12.2022
  • Receive incoming calls and making out going calls
  • Scheduling appointments
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Retain Customers from canceling
  • Budgeting accounts/ Discounting prices
  • Offer service agreements
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Everett High School
Everett, MA
06-2017

Skills

  • Product Knowledge
  • Data Collection
  • Account Updating
  • Paperwork Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Service Upselling
  • Payment Processing
  • Customer Service
  • Credit and Cash Payments
  • Listening Skills

Languages

English
Full Professional
Spanish
Professional

Timeline

Patient Service Representative

Mass General Hospital
08.2023 - Current

Customer Service Representative

Petro Home Heating & Air Conditioning
01.2019 - 12.2022

High School Diploma -

Everett High School

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Tatiana Mazzoni