Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatiana Mejia

Anaheim,CA

Summary

I have been work for disneyland for for 8 year. I was a Lead, cashier support, office support, Trainer new hire, cashier and banquet. I work with My time program, CDS and GEM. When i was office support sent email and answer phone call and call cast member back when we need too. Work a lot with GEM and CDS am very familiar with the program. Did task my manger told me to do.

Overview

8
8
years of professional experience

Work History

Trainer

Disneyland Resort
09.2015 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Monitored participant workflow and behaviors throughout training process.

Cashier Team Lead

Disneyland Resort
06.2015 - Current
  • Did work with mytime,CDS, and Gem
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Led cashiers and associates in providing thoughtful customer service.
  • Helped management develop employee improvement plans and motivate team members to continually improve.


Office Support

Disneyland Resort
06.2015 - Current
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Managed relational database to store information for reference, reporting, and analysis.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Education

Certification - Medical Assisting

American Career College
Anaheim, CA
09.2010

High School Diploma -

Western High School
Anaheim, CA
08.2009

Skills

  • Course Development
  • Program Management
  • Materials Preparation
  • First Aid
  • New Hire Training
  • Payment Collection
  • Training Material Updates
  • Train-the-Trainer
  • Team Building

Languages

Spanish

Timeline

Trainer

Disneyland Resort
09.2015 - Current

Cashier Team Lead

Disneyland Resort
06.2015 - Current

Office Support

Disneyland Resort
06.2015 - Current

Certification - Medical Assisting

American Career College

High School Diploma -

Western High School

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Tatiana Mejia