Tatiana Mills

• Manage and report the referral and prescription process to and from Mercalis to ensure timely and accurate triage, follow-up, and communication and delivering detailed information regarding a program and/or a patient.

• Updated internal information system with tracking notes, and other information regarding jobs.

• Refer patients to third-party or other foundation programs per program business rules.

• Strong working knowledge and ability to understand and explain benefits offered by all payer types including private, commercial and government (i.e., Medicare, Medicaid, VA, and DOD), with expertise in Medicare Part B.

• Conduct initial welcome calls to physicians, patients, caregivers to inform them of available services as well as future targeted outreach to provide ongoing support.

• Conducted contact tracing for positive COVID-19 cases, gathering information from individuals and their contacts.
• Educated patients about symptoms of COVID-19, safety measures, and quarantine protocols.
• Provided guidance to the data entry staff on how to enter data accurately and efficiently.
• Developed strong relationships with customers by providing personalized assistance and support.
• Was the direct point of contact to the director for ongoing support and relationship development delivering detailed information regarding a program and/or a Clients..
• Established relationships, Developed trust and maintained rapport with clients and providers.
• Conflict Resolution
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Documented detailed instructions for using various software programs used in the data entry process.

• Provided guidance to the data entry staff on how to enter data accurately and efficiently.
• Developed strong relationships with customers by providing personalized assistance and support.
• Was the direct point of contact to the director for ongoing support and relationship development delivering detailed information regarding a program and/or a Clients..
• Established relationships, Developed trust and maintained rapport with clients and providers.
• Conflict Resolution
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Documented detailed instructions for using various software programs used in the data entry process.
• Provided crisis intervention services, as needed.