TATIANA MONTAGUE
Yelm,WA
Summary
Compassionate and detail-oriented Dental Assistant with experience supporting pediatric dental care in a fast-paced clinical environment. Skilled in providing chairside assistance during a wide range of pediatric procedures while prioritizing patient comfort, safety, and positive behavioral experiences. Adept at working with children of all ages, including those with dental anxiety or special needs, by using age-appropriate communication and behavior management techniques. Strong knowledge of infection control, sterilization protocols, OSHA and HIPAA compliance, and pediatric radiography. Experienced in preparing treatment rooms, assisting with charting and treatment documentation, and maintaining accurate patient records. Committed to educating children and parents on preventive oral health, proper hygiene habits, and post-treatment care. Known for creating a welcoming, kid-friendly atmosphere and collaborating effectively with dentists, hygienists, and caregivers to ensure efficient, high-quality patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen Drug Store - 12630
- As a pharmacy technician my day-to-day duties consists of receiving prescriptions from medical doctors, entering into patient profile through IC+, adjudicating insurance, and filling the prescription
- I engage my patient's through the company's initiatives such as enrolling them into the SATR program, 90 day program, or auto-refills to keep the patient's adherent to their medication regimen
- I am responsible for completing calls in our patient care portal, completing tasks inside of core pharmacy workflow, and assisting with inventory control through RXI
- I help receive and put away the drugs inside the pharmacy so the shelves are stocked
- I work the window up front and drive thru to receive or sell prescriptions
- I administer COVID test through our drive thru window
- I help drive the pharmacy metrics such as patient promise time, phone hold time, and immunizations to name a few
- I register patient's for vaccinations and testing
- I am responsible for the correct billing and coding of scripts, test, and immunizations
- My job is to ensure the patient's are getting the correct medication, the correct route, and correct directions when they come to pickup
- I am also responsible for cash handling through the POS for patient pick up
- I process prescriptions through the TMS portal for patient delivery via Fedex couriers
- As a technician I am responsible for handling patient health information securley and confidentially to company standards.
Registered Dental Assistant
Smiles 4 Kids: Children's Dentistry
06.2025 - Current
- Assisted in patient preparation and comfort during dental procedures.
- Operated dental radiography equipment to capture diagnostic images.
- Collaborated with dentists to ensure efficient workflow during procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided compassionate chairside assistance during a wide range of pediatric dental procedures, helping create a calm, reassuring environment for children of all ages
- Built trust with young patients by explaining procedures in child-friendly terms, offering encouragement, and using positive behavior guidance techniques
- Prepared and maintained treatment rooms by organizing instruments, sterilizing equipment, and strictly adhering to infection control and safety standards
- Supported dentists by anticipating clinical needs, managing instruments efficiently, and ensuring smooth patient flow throughout the day
- Educated children and parents on proper oral hygiene practices, preventive care, and post-treatment instructions to promote long-term dental health
- Accurately updated patient charts, managed appointment transitions, and assisted with front-office communication when needed
- Maintained a clean, welcoming, and kid-friendly clinical environment to ensure a positive dental experience for both patients and families
Sales Team Leader
Belk
05.2024 - 09.2024
- Monitored daily sales activities and provided feedback to team members.
- Created incentives programs to motivate employees to reach their targets.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement within the sales process.
- Analyzed sales data and generated reports for management review.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Coached sales team members on best practices for customer interactions.
- Provided ongoing training and development opportunities for team members.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Kept team informed of changing policies through regular team meetings.
Education
High School Diploma
Franklinton High School
Franklinton, NC07-2023
Skills
Utilized advanced radiographic techniques to capture high-quality dental images for treatment planning
Executed digital x-ray procedures, ensuring high-quality imaging and compliance with safety standards
Implemented systematic sterilization processes for equipment, enhancing safety and reliability in clinical environments
Executed comprehensive treatment room setup, including equipment arrangement and supply organization
Developed and refined sterilization techniques to enhance operational efficiency and safety in clinical settings
Achieved rapid turnaround of x-ray results, improving patient care delivery
Enhanced client relationships through consistent demonstration of professionalism and etiquette
Performed systematic treatment room breakdown, facilitating optimal preparation for upcoming patient appointments
Achieved improved patient outcomes through targeted education initiatives Enhanced patient understanding of health conditions and treatment options, resulting in increased compliance Fostered a supportive environment for patients to ask questions and seek clarification on their health
Maintained and updated electronic charting platforms to ensure compliance with healthcare regulations and facilitate effective communication among staff
Achieved high patient satisfaction ratings through effective service delivery Improved operational efficiency by optimizing patient flow and reducing wait times Enhanced communication channels, resulting in better patient-provider interactions
Supported patient care by preparing tools and materials for efficient teeth cleaning sessions
Monitored patient needs and coordinated care strategies to enhance overall patient satisfaction and outcomes
Implemented preventive dental care strategies tailored to pediatric patients, enhancing overall dental health outcomes
Achieved high patient satisfaction by implementing effective sedation techniques during dental procedures Enhanced operational efficiency through streamlined sedation protocols Improved patient outcomes by fostering a supportive treatment atmosphere
Achieved a safer workplace by implementing OSHA regulations effectively
Storeexperience
I have work at two different volumes pharmacies. With prescription quantities ranging from 400-600 a day., Rural, Not Specified, Urban, Not Specified, 24-hour, Not Specified, False, Not Specified, Not Specified, True, True, True
Trainingdevelopmentexperiences
On-the-Job Development (special projects, etc), 01/02/24
Currentstoretier
tier 3
Promotioninterest
False
Storetiers
False, False, True, False
Certification
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
Pastjobexperience
Pharmacy Technician, Not Specified
Currentposition
As A Dental Assistant (Pediatric Dentistry)
I deliver comprehensive chair side assistance during pediatric dental procedures, including exams, cleanings, sealants, fluoride treatments, restorations, and extractions. Create a welcoming, child-friendly environment by comforting anxious patients, explaining procedures in age-appropriate language, and supporting behavior management techniques to ensure positive dental experiences. Prepare and maintain treatment rooms, sterilize instruments, and strictly adhere to infection control, OSHA, and HIPAA standards. Take, process, and document digital and traditional dental radiographs while ensuring patient safety. Accurately chart treatment notes, update patient records, and assist with treatment planning. Educate children and parents on oral hygiene, preventive care, and post-treatment instructions. Collaborate closely with dentists, hygienists, and front office staff to ensure efficient patient flow, room turnover, and appointment coordination. Support administrative tasks as needed, and communication with parents and caregivers.
Timeline
Registered Dental Assistant
Smiles 4 Kids: Children's Dentistry
06.2025 - Current
Sales Team Leader
Belk
05.2024 - 09.2024
Pharmacy Technician
Walgreen Drug Store - 12630
High School Diploma
Franklinton High School