TATIANA MONTALEZA
Cranbury,US
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Staybridge Suites
05.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Recruited and trained new employees to meet job requirements.
- Processed employee time sheets, payroll information and other administrative documents.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Monitored inventory levels for all food items used in breakfast service and placed orders as needed
Front Desk Supervisor/Sales Management
Verasun Hospitality Group LLC
11.2023 - 05.2024
- Organized services to support incoming special events and planned coverage needs
- Kept track of accounts and ran daily reports to double-check totals
- Created daily reports that included guest counts, accounting expenses and income, and room service usage
- Educated new employees on proper procedures, regulatory requirements, and performance strategies
- Oversaw front desk operations to ensure that all hotel guests received excellent customer service
- Was in charge of all front desk operations, keeping an eye on the hotel's reputation, employee productivity, and operational efficiency
- Effectively handled guest complaints and ensured that issues were resolved as soon as possible
- Used a consultative sales approach to understand and meet customer needs
- Used revenue management techniques to negotiate room rates and function space commitments to improve the hotel's financial performance
- Used Delphi to keep track of important account and sales information in the company database.
- Completed bi-weekly payroll for 15 employees.
Front Desk Agent
Hampton Inn South Plainfield-Piscataway
05.2022 - 11.2023
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Kept track of accounts and ran daily reports to double-check totals
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Assisted other hotel employees in various capacities, including overseeing the entire front desk and handling purchases at the gift shop when necessary, when a manager was unavailable
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints
- Handled payment processing and provided customers with receipts and proper bills and change
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Managed customer complaints and rectified issues to complete satisfaction
- Balanced hotel accounts at end of each shift.
Night Auditor
Hampton Inn Cranbury
08.2021 - 06.2022
- Assessed checklist on daily basis and planned shift accordingly
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Maintained well-stocked and presentable complementary food and beverage station
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Prepared detailed audit reports at the end of each shift.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Secretary/Accounting
Jaime's Construction
11.2020 - 06.2021
- Created spreadsheets in Excel for record-keeping and reporting
- Assisted with accounts receivable and accounts payable functions
- Responded to customer issues to provide immediate resolution and improve retention
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Maintained organized filing system of paper and electronic documents
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls
- Tracked employee payroll processes to verify timely reporting and avoid late fees.
Education
Business Administration -
Mercer County Community College
West Windsor Township, NJ01.2025
Skills
- Office Equipment Operation
- Strong Organizational Skills
- Schedule Management
- Team building and supervision
- Employee Communications
- Customer Service
- Spreadsheet Tracking
- Accounting and Bookkeeping
- Documentation and Reporting
Timeline
Front Office Manager
Staybridge Suites
05.2024 - Current
Front Desk Supervisor/Sales Management
Verasun Hospitality Group LLC
11.2023 - 05.2024
Front Desk Agent
Hampton Inn South Plainfield-Piscataway
05.2022 - 11.2023
Night Auditor
Hampton Inn Cranbury
08.2021 - 06.2022
Secretary/Accounting
Jaime's Construction
11.2020 - 06.2021
Business Administration -
Mercer County Community College
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