Tatiana Montalvo
White Plains,NY
Summary
I am a well-experienced worker in many fields. I maintain professional appearances and demeanor while focusing on company policy and quality. With my dependable nature and quick learning, I can tackle any task given in a timely manner. Prioritizing guests with a friendly face and welcoming energy is how I maintain a comfortable and welcoming environment.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
The Cambria Hotel
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Employee Trainer
Shake Shack
03.2021 - 08.2022
- Supported and coached employees as part of successful training initiatives.
- Supported and helped facilitate organizational growth by developing employee training plans.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Trained and mentored numerous new personnel hired to fulfill various roles.
Education
High School Diploma -
White Plains Senior High School
White Plains, NY06.2022
Skills
- Quick learner
- Visitor and Customer Relations
- Scheduling Appointments
- Verbal and Written Communication
- Front Desk Operations
- Hospitality Service
- Sorting and Labeling
- Effective Planning
- Time Management
- Telephone Etiquette
- Issue Handling
- Multi-Line Telephone Systems
- Maintaining Guest Records
- Data Confirmation
- Posting Charges
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
The Cambria Hotel
08.2022 - Current
Employee Trainer
Shake Shack
03.2021 - 08.2022
High School Diploma -
White Plains Senior High School
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