Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatiana Montalvo

White Plains,NY

Summary

I am a well-experienced worker in many fields. I maintain professional appearances and demeanor while focusing on company policy and quality. With my dependable nature and quick learning, I can tackle any task given in a timely manner. Prioritizing guests with a friendly face and welcoming energy is how I maintain a comfortable and welcoming environment.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

The Cambria Hotel
08.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Employee Trainer

Shake Shack
03.2021 - 08.2022
  • Supported and coached employees as part of successful training initiatives.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Trained and mentored numerous new personnel hired to fulfill various roles.

Education

High School Diploma -

White Plains Senior High School
White Plains, NY
06.2022

Skills

  • Quick learner
  • Visitor and Customer Relations
  • Scheduling Appointments
  • Verbal and Written Communication
  • Front Desk Operations
  • Hospitality Service
  • Sorting and Labeling
  • Effective Planning
  • Time Management
  • Telephone Etiquette
  • Issue Handling
  • Multi-Line Telephone Systems
  • Maintaining Guest Records
  • Data Confirmation
  • Posting Charges

Languages

Spanish
Limited Working

Timeline

Front Desk Receptionist

The Cambria Hotel
08.2022 - Current

Employee Trainer

Shake Shack
03.2021 - 08.2022

High School Diploma -

White Plains Senior High School
Tatiana Montalvo