Tatiana Moody
Killeen,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
6
6
years of professional experience
Work History
Claims Specialist
Triple Impact Connections
03.2024 - 05.2024
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Assistant Manager
Hibbett Sports
01.2022 - 12.2022
- Encourage, assist, & train new associates in conduct & policy
- Count currency & sales before & after each shift
- Track sales & inventory changes
- Assess & count shipments when received
- Tag & sensor inventory before stocking
- Assist store manager with task as needed
- Maintain a neat & clean store on a daily basis
- Complete data entry & file paperwork as needed.
Cashier/Customer Service
Duck Thru
11.2021 - 01.2022
- Assist customers in a polite and timely manner
- Maintain a neat and clean work area
- Count currency
- Complete reports for each shift
- Clean and maintain store front.
Unarmed security officer
Securitas Suffolk
09.2021 - 11.2021
- Review previous shift DAR (daily activity report)
- Complete a DAR for each shift
- Complete rounds to ensure the facility is secure of safety hazards
- Maintain a neat and clean work station
- Always arrive in uniform (provided by company).
Asset Protection Associate
Wal-Mart
08.2018 - 09.2019
- Greet customers in a polite manner
- Check receipts to protect assets
- Clean & maintain work area
- Prevent theft
- Identified and resolved crime cases in partnership with local law enforcement agencies
- Controlled reduction of loss inventory by protecting company assets.
Education
Medical Administrative Assistant -
ITT Technical Institute
Norfolk, VA05.2015
Diploma -
Grassfield High School
Chesapeake, VA05.2014
Skills
- Effective communication skills and good listener Very organized
- Capable of multi-tasking and carrying out duties in a fast-paced environment
- Great team player
- Pay attention to detail
- Well experienced in customer care and service, as well as shift manager
- Self-motivated individual
- Data Entry
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Claims Processing
- Claims Investigation
- Verbal Communication
- Customer Service
Additional Information
Fluent in American Sign Language
Timeline
Claims Specialist
Triple Impact Connections
03.2024 - 05.2024
Assistant Manager
Hibbett Sports
01.2022 - 12.2022
Cashier/Customer Service
Duck Thru
11.2021 - 01.2022
Unarmed security officer
Securitas Suffolk
09.2021 - 11.2021
Asset Protection Associate
Wal-Mart
08.2018 - 09.2019
Medical Administrative Assistant -
ITT Technical Institute
Diploma -
Grassfield High School
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