Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Moore

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Determined professional with dedication to hard work and team player attitude. Punctual and focused with physical strength to accommodate lifts up to 70 pounds.

Overview

8
8
years of professional experience

Work History

Warehouse Associate

PPG
01.2021 - Current
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled 100+ orders and packed items for shipment, conveying orders to shipping personnel.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Confirmed accuracy, quality and quantity of materials received.

Customer Service Representative

ATI Physical Therapy
08.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of 40+ customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to15 or more inquiries and requests from prospective customers daily.
  • Delivered prompt service to prioritize customer needs.

Daycare Assistant

KinderCare Learning Centers
07.2017 - 08.2020
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate for 5 to 10 preschoolers daily.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food for groups of 10 or more.

Head Food Runner

Hollywood palms movie theater
10.2015 - 10.2016
  • Garnished dishes and quickly delivered items to more than 100 customers daily, minimizing wait times.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cultivated warm relationships with regular customers.

Education

Associate of Science - Sports Medicine

College of DuPage
Glen Ellyn, IL
08.2017

High School Diploma -

Waubonsie Valley High School
Aurora, IL
05.2016

Skills

    • Good work ethic
    • Reliable
    • Ability to multitask
    • Communication
    • Quick learner
    • Data Entry
      • Account Updating
      • Complaint Resolution
      • Paperwork Processing
      • Data Collection
      • Warehousing Functions
      • Lesson Planning

Timeline

Warehouse Associate

PPG
01.2021 - Current

Customer Service Representative

ATI Physical Therapy
08.2020 - 01.2021

Daycare Assistant

KinderCare Learning Centers
07.2017 - 08.2020

Head Food Runner

Hollywood palms movie theater
10.2015 - 10.2016

Associate of Science - Sports Medicine

College of DuPage

High School Diploma -

Waubonsie Valley High School

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Tatiana Moore