Tatiana Morales Cruz
Charlotte,NC
Summary
I am a self-motivated individual with the ability to manage multiple administrative tasks. I have worked in many fast-paced environments, with a likable personality, and outstanding customer service skills. I am seeking to join a thriving environment where I can successfully apply my remarkable time management and front desk handling skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Saint Vincent Medical Center
07.2023 - 10.2023
- Follow HIPPA protocols
- Patient registration
- Use clinic software; Phreesia
- Contact insurance for patient information
- Provide friendly and communicative service
- Provide referrals for patients
- Become a resourceful member of the clinic
- Software organization of patient files
Project Facilitator
Catholic Charities
11.2021 - 05.2023
- Non-profit organization that gives back to the community providing food and work for the youth
- Provide ongoing supervision of youth at worksites
- Facilitate orientations that included an overview of programs
- Provide work readiness lesson plans under the instruction of a Program Manager
- Manage timesheets; collect and calculate worked hours.
- Visit work sites to supervise youth members
- Maintain Excel sheets of youths & youth employment programs
Medical Receptionist/Office Assistant
Plaza Optical Center
08.2018 - 11.2021
- Health insurance Verification (Epaces)
- Patient Registrations
- Protected patients files and organized pertinent paperwork
- Followed HIPAA protocols
- Ophthalmic Tech Assistant
- Responding to e-mails and calls regarding appointment and clinic hours
- Scheduling over 30 appointments every work day, updating patient paperwork and billing information
- Closing billing invoices and insurance forms
Medical Receptionist
USA Vein Clinic
01.2018 - 06.2018
- Health insurance Verification
- Follow protocols HIPAA
- Operated and maintained reception equipment, including phones, scanners, emails, fax machines, printers and copiers
- Implemented digital filing system to organize patient files
- Scheduling over 40 appointments daily
- Completing billing invoices and insurance forms
Leasing Consultant
S.N.L nusbaum
Chalrotte, NC
07.2024 - Current
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Medical Assistant ( Internship )
Central Florida Primary
06.2015 - 04.2017
- Preform orders for lab tests
- Collaborated with the billing department, insurance companies, and medical department
- Take patient vitals and basic information
- Verifying Patient information
- Follow HIPAA protocols
- Using clinic software; E clinical, EMR Maintaining database
- Filing hard copy data & software information
- Sterilizing clinic rooms
Customer service
24-7 Intouch Contact Center
09.2016 - 01.2017
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, billing information for over 1000 customers and enter data into customer service software
Education
Some College/ Medical assistant -
Florida Technical College
Deland, FL04.2017
Business HSD -
Olympic High School
Charlotte, NC01.2013
Skills
- Customer service
- Trainee development
- Date Entry ( EMR )
- Insurance Verification
- Billing/Invoices
- Scheduling
- HIPAA
- Communication skills
- Bilingual ( English & Spanish)
- Software applications
- Phreesia ( Clinical data software)
- E-Clinics ( Clinical data software)
- Leadership
- Time management
- Data collection
- Patient retention
- Claims
Certification
CPR/AED, 10/2022, 10/2025
Volunteer work; Food Pantries
I would help out with community work, providing meals to those in need. I did this for about two years before relocating.
Timeline
Leasing Consultant
S.N.L nusbaum
07.2024 - Current
Medical Receptionist
Saint Vincent Medical Center
07.2023 - 10.2023
Project Facilitator
Catholic Charities
11.2021 - 05.2023
Medical Receptionist/Office Assistant
Plaza Optical Center
08.2018 - 11.2021
Medical Receptionist
USA Vein Clinic
01.2018 - 06.2018
Customer service
24-7 Intouch Contact Center
09.2016 - 01.2017
Medical Assistant ( Internship )
Central Florida Primary
06.2015 - 04.2017
Some College/ Medical assistant -
Florida Technical College
Business HSD -
Olympic High School
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