Tatiana Murphy

· Handle customer complaints

· Provide appropriate solutions & alternatives within time limits

· Scheduling inspections for property damage

· Keep records of customer interactions

· Process customer accounts & file documents

· Follow communication procedures, guidelines & policies

Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paper, work, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material.