Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Mutis

Linden,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Medical Courier

Atlantic Health System
05.2016 - Current
  • Properly documented all specimens received using Next Stop application.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Communicated with dispatch and customers for accurate delivery information.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Bank Teller/Customer Service Representative

Santander Bank Us
10.2011 - 05.2016
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.

Bank Teller/Customer Service Representative

NJM Bank
02.2011 - 10.2011
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Education

Associate of Applied Business - Business Management

Southern New Hampshire University
Hooksett, NH
09.2024

Diploma -

The Chubb Institute
Jersey City, NJ
11.2003

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Upselling and Cross-Selling
  • Problem Resolution
  • Administrative Support
  • Customer Service
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Order Processing

Timeline

Medical Courier

Atlantic Health System
05.2016 - Current

Bank Teller/Customer Service Representative

Santander Bank Us
10.2011 - 05.2016

Bank Teller/Customer Service Representative

NJM Bank
02.2011 - 10.2011

Associate of Applied Business - Business Management

Southern New Hampshire University

Diploma -

The Chubb Institute

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Tatiana Mutis