TATIANA NAVARRO
Gibsonton,Florida
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Account Management Specialist
EcoPros
07.2020 - Current
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Tailored each client''s experience according to their unique needs, demonstrating genuine care for their individual goals and objectives.
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Provided account oversight, validating practices and verifying contract compliance.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
- Maximized client retention through attentive relationship management and proactive problem-solving efforts.
- Maintained detailed records of all client interactions for accurate reporting purposes and data-driven insights into future strategy development efforts.
Truck Dispatcher
EcoPros
07.2020 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
Server
Tampa Gold
11.2022 - 02.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Exceeded customer service expectations to earn positive feedback
- Followed safety, sanitization and food handling guidelines
- Trained new servers in company policies, guest service standards and best practices
- Listened to guest needs and responded promptly for personalized service
- Demonstrated hospitality and customer service while greeting tables
- Communicated professionally with customers, colleagues and supervisors
- Entered orders into computer system to coordinate with kitchen staff
- Processed credit card transactions, gift cards and cash payments
- Delivered food orders promptly, ensuring correct presentation and temperature
- Mixed cocktails and poured draft beers and wine selections during heavy-volume shifts
- Processed cash, credit card, or other forms of payment accurately and efficiently
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Promoted warm, fun atmosphere for guests and team members
- Worked flexibly to cater to fluctuating coverage needs
- Balanced efficiency with exceptional service to manage guests in high-volume environment
Server and Bartender
Babes
07.2008 - 12.2020
- Satisfied customers with fast, friendly and knowledgeable support
- Trained new servers in company policies, guest service standards, and best practices
- Provided excellent customer service by anticipating guest needs, offering recommendations, and resolving issues promptly
- Took accurate orders and entered them into point-of-sale system
- Balanced cash drawer at end of shift, ensuring all transactions were accounted for
- Maintained satisfaction by periodically and proactively checking in on guest drink needs
- Greeted guests and provided friendly and focused service
- Maintained cleanliness and organization of bar area and equipment throughout shift
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Exceeded customer service expectations to earn positive feedback
- Operated POS systems and managed bar tabs to track revenue
Education
Lehigh Senior -
Lehigh Acres05.2008
Skills
- Supply Restocking
- Table Setting
- Table resetting
- Beverage Preparation
- Safe Food Handling
- Table Bussing
- Positive attitude
- Guest Engagement
- Team player mentality
- Professional Appearance
- Hospitality and accommodation
- Money Handling
- Point of sale system
- Data-driven decision making
- Performance tracking
- Client onboarding
Timeline
Server
Tampa Gold
11.2022 - 02.2024
Account Management Specialist
EcoPros
07.2020 - Current
Truck Dispatcher
EcoPros
07.2020 - Current
Server and Bartender
Babes
07.2008 - 12.2020
Lehigh Senior -
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