TATIANA NEIRA
New York,NY
Overview
8
8
years of professional experience
Work History
Sales Coordinator
The Ludlow Hotel
03.2021 - Current
- Collaborated with sales team to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Handle clientele and inquiries consistent with corporate and account policies, procedures, and regulations.
- Engaged in networking with leads to maintain strong relationships with sales and media clientele.
- Efficiently worked with entertainment and sales leads as well as negotiate brand awareness and content creation for collaborative partnerships.
- Produced group contracts and agreements to regulate hotel guidelines and compliance standards.
- Act as the main point of contact for group inquiries, providing personalized service and building strong relationships to secure bookings and repeat business.
- Conduct site visits and tours for prospective clients, showcasing the facilities, amenities, and capabilities of the property.
- Maintain accurate records of sales activities, client interactions, and bookings using OPERA software.
Reservation Sales Agent
The Ludlow Hotel
08.2016 - 03.2021
- Manage online booking inquiries and assist guests and travel partners with questions throughout entire booking cycle.
- Utilize Opera to input all key data into hotel's database system, including customer invoices, accepted payments, processed refunds, and travel agency commissions.
- Communicate accurate information about promotions, customer programs and providing exceptional customer service and driving retention.
- Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted Director of Sales with group hotel bookings for weddings, special events, as well as entertainment and corporate accounts.
- Trained new team members on operating systems and procedures such as Opera, WPS, internal coding and booking extranets associated with third party partners.
Sales Lead
Oak + Fort
02.2016 - 09.2016
- Monitored customer preferences to determine focus of sales efforts.
- Computed sales prices, total purchases and receive and process cash or credit payment.
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Supervised employees to complete tasks and achieve goals in the absence of store management.
- Ensured that daily merchandising flexing process, daily replenishment process, Key Corporate Communications, and store cleanliness standards are properly executed when opening or closing.
- Led by example and ensured each customer gets affirmative brand experience.
- Ensured entire presentation and merchandise display is impactful, focused on customers and maximizing revenue.
Education
Associate of Arts - Fashion Marketing And Merchandising
The Art Institute of New York City
New York, NY12.2014
Skills
- OPERA
- MS Office
- Product Knowledge and inventory
- Strong client relations
- Invoice and payment processing
- Company policy adherence
- Correspondence Management
- Interpersonal Communication
- Proposal Coordination
Timeline
Sales Coordinator
The Ludlow Hotel
03.2021 - Current
Reservation Sales Agent
The Ludlow Hotel
08.2016 - 03.2021
Sales Lead
Oak + Fort
02.2016 - 09.2016
Associate of Arts - Fashion Marketing And Merchandising
The Art Institute of New York City
Similar Profiles
Jolyn SantanaJolyn Santana
Reservations Supervisor at The Ludlow HotelReservations Supervisor at The Ludlow Hotel
Cesar BelloCesar Bello
Director of Finance at Moxy Hotel WilliamsburgDirector of Finance at Moxy Hotel Williamsburg
Gina RubianoGina Rubiano
Chef de Partie at Ludlow Restaurant Redrock VenuesChef de Partie at Ludlow Restaurant Redrock Venues
Destany AttawayDestany Attaway
Actress at Central CastingActress at Central Casting
Maurice JonesMaurice Jones
Youth Summer Tag Intern at T.A.GYouth Summer Tag Intern at T.A.G