Summary
Overview
Work History
Education
Skills
Timeline
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TATIANA ORDONEZ

TATIANA ORDONEZ

North Richland Hills,USA

Summary

Experienced professional with over 20 years of diverse work experience. Specializes in staff training, scheduling, workflow prioritization, account management, and customer service. Dedicated to leveraging skills and expertise to excel in a new role within your organization.

Overview

25
25
years of professional experience

Work History

Geriatric Caregiver

Jennifer Bell
05.2023 - 05.2025


  • Personal Care: Assisting with bathing, dressing, grooming, and toileting.
  • Meal Preparation: Preparing and serving meals, considering dietary restrictions and preferences.
  • Medication Management: Administering medications as prescribed and monitoring for side effects.
  • Mobility Assistance: Helping with transfers, walking, and using mobility devices.
  • Transportation: Driving to appointments, errands, and social outings.
  • Companionship and Emotional Support: Providing a listening ear, engaging in conversations, and offering emotional support.
  • Light Housekeeping: Maintaining a clean and safe home environment, including laundry and cleaning.
  • Errands and Shopping: Running errands, grocery shopping, and other tasks as needed.
  • Health Monitoring: Observing for changes in health status and reporting concerns to medical professionals or family members.
  • Documentation: Maintaining accurate records of care provided and daily activities.
  • Communication: Communicating with family members, medical professionals, and other care providers.
  • Activity Planning: Encouraging participation in activities that promote social interaction and mental stimulation.

Radiology Receptionist

Texas Health Resources
12.2021 - 05.2023
  • Patient's first point of contact
  • Receive and route messages and documents to appropriate staff.
  • Transmit correspondence and medical records by mail, e-mail, and fax.
  • Operate office equipment, such as voice mail messaging systems and use word processing, spreadsheet, and other software applications to prepare reports, letters, case histories and medical records.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Schedule and confirm patient diagnostic appointments.
  • Maintain medical records, technical library, and correspondence files.
  • Perform various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
  • Answer telephones and direct calls to appropriate staff.
  • Schedule tests and procedures for patients, such as x-rays, based on physician orders.
  • Transcribe recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
  • Participate in ongoing training to enhance my job skills and knowledge.
  • Transmitted correspondence and medical records by mail, e-mail, and fax.
  • Provide a "WOW Experience" to patients and visitors

Workflow Specialist

Parkland Health and Hospital System
01.2000 - 03.2019
  • Supervised a team of 21 clerks within the Preoperative Services Division.
  • Crossed trained on all Perioperative departments to perform clerical/medical office duties: Pre-Anesthesia Clinic, Operating Room Front Desk, Post Anesthesia Care Unit (PACU), OR Waiting Room, Cardiac Lab, Gastroenterology Lab, Ambulatory Surgery Center.
  • Managed account updates, sorting, and tracking incoming payments, addressing, and resolving patient questions and issues relating to invoices, and providing regular, accurate reports of billing data.
  • Collected payments and set up payment arrangements for patients.
  • Created estimates, advised patients in person and over the phone on insurance benefits and coverage.
  • Conducted staff meetings to relay general information or to address specific topics.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Prepared manuals and trained employees in use of new forms, reports, procedures, and equipment, according to organizational policy.
  • Analyzed data gathered and developed solutions and alternative methods of proceeding.
  • Documented findings of study and prepared recommendations for implementation of new systems, procedures, or organizational changes.
  • Adhered to quality and service standards to support operational goals.

Education

High School Diploma -

W.T. White High School
Dallas, TX
05-1998

Skills

  • Strong time management abilities
  • Detailed medical record transcription
  • Data privacy management
  • Administrative assistance
  • Proficient in computer applications
  • Managing scheduling for tests and procedures
  • Cross-functional collaboration skills
  • Skilled in operating Trace, LifeImage, Synapse, Cadence, and Epic software
  • Fluent in English and Spanish

Timeline

Geriatric Caregiver

Jennifer Bell
05.2023 - 05.2025

Radiology Receptionist

Texas Health Resources
12.2021 - 05.2023

Workflow Specialist

Parkland Health and Hospital System
01.2000 - 03.2019

High School Diploma -

W.T. White High School

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