Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Owens

Hickory Creek,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

American Airlines
03.2023 - Current


  • Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assist in giving and removing access for employees.
  • Maintain inventory of office supplies and placed orders.
  • Enhance office environment, organizing spaces for better workflow and employee comfort.
  • Maintains confidentiality of sensitive information i.e., commission and credit card reader transactions data.
  • Assists coworkers and staff members with special tasks on a daily basis.
  • Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Records new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performs research to collect and record industry data.

Flight Service Duty Coordinator

American Airlines
03.2022 - 03.2023
  • Providing flight attendants with the proper equipment for their day to day needs
  • Resetting decs and res passcodes for flight attendants
  • Handling emails, inbound and outbound calls with flight attendants, daily ops, etc
  • Helping flight attendants with digital support and troubleshooting efbs
  • Authorized with sida badges
  • Providing flight attendants with their crew badges
  • Building relationships with flight attendants via email, phone calls and in person interactions.

Customer Service Representative

Flooring Services
03.2015 - 03.2022
  • A high level customer service representative with experience working on business to business transactions and communication
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues
  • Providing support to both clients and Sales managers for a large floor supply company
  • Data entry and research as required to troubleshoot customer problems
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Kept records of customer complaints
  • Handled emails, inbound calls, and outbound calls
  • Booked appointments
  • Managed customer accounts
  • Wrote call center scripts
  • Assisted with technical support duties

Dental Assistant/Front Office

Serene Smiles
07.2018 - 01.2019
  • Sterilized all hygiene instruments and tools before every exam and cleaning up after every exam
  • Prepped and made x-rays of patient's teeth for dentist to review, documented previous dental history
  • Organized files, swept, mopped and dusted waiting room and laid out latest dental magazines
  • Assisted the dentist with examinations of patients while in the examining room
  • Ensured patients satisfaction and contributed in achieving production targets
  • Prepped dental materials, cements, amalgam, composite, impression materials, etc.

Education

Dental Assisting Certificate -

DFW Dental Assisting School
Flower Mound, TX
06.2018

High school diploma -

Lewisville High School
Lewisville, TX
06.2012

Skills

  • Microsoft Word, Excel, PowerPoint, RFMS and Internet
  • Computer literacy
  • Customer service
  • Phone Etiquette
  • HIPAA
  • Friendly, positive attitude
  • Organizational skills
  • Relationship building
  • Flexible schedule
  • Data Entry
  • CPR Certification
  • Measures the traits that are important for success for customer service roles
  • Attention to detail
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Responding to customer situations with sensitivity
  • Identifying and resolving common customer issues
  • Computer Skills

Timeline

Administrative Assistant

American Airlines
03.2023 - Current

Flight Service Duty Coordinator

American Airlines
03.2022 - 03.2023

Dental Assistant/Front Office

Serene Smiles
07.2018 - 01.2019

Customer Service Representative

Flooring Services
03.2015 - 03.2022

High school diploma -

Lewisville High School

Dental Assisting Certificate -

DFW Dental Assisting School

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Tatiana Owens