Tatiana Pacheco
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Surgical Tech position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Administrator Surgery Scheduler
University Of Miami Health System
10.2022 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Elevated patient experience by providing empathetic support throughout entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Coordinated with facilities to set up surgeries for Pain Managements in conjunction with multiple outside companies.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries
Patient Navigator
University Of Miami School Of Medicine
07.2019 - 06.2022
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Educated patients on medical procedures, diagnoses, and treatment options to empower informed decision making.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
CAC- La Buena Vida
Humana Inc.
04.2015 - Current
- Greeting patients, Answering multiple phones lines, Scheduling appointments for patients, Checking referrals, Experience in Chameleon and Ecw, Resolving patients' conflicts, Keep physicians' schedules
Players Club Rep
Casino Miami
01.2013 - 10.2014
- Greeted guest, Entered guest information in the system, Handled daily promotions, Answer phones and assist in the office with normal office duties, Made sales calls and promotion calls to the VIP clients
Cashier
ISLANDS OF ADVENTURE
12.2011 - 12.2012
- Greeted all guest, Dealt with large sums of cash, Catered special events, Handled guest conflicts
Medical Assistant
Brickell Pain Center
11.2010 - 12.2011
- Greeted and admitted patients into office, Performed various Phlebotomy procedures, Performed EKG patients vital signs, Applied injections on patients, Requested medication from pharmacies, lab results, Monitored and reported results obtained from clinical laboratory in order to synchronize and aid physicians for reviewing and preparing clinical documentations, Responsible for managing all executive level administrative tasks that includes conference calls, meetings and arrangement of travel, Provide information to incoming calls and respond to internal requests on timely manner
Education
No Degree - Surgical Technology
Lindsey Hopkins Technical College
Miami, FL06.2024
Vocational School Certificate, MEDICAL ASSISTANT -
EVEREST
Miami, FL03.2010
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2005
Skills
- Experience in performing administrative and certain clinical duties under direction of supervisors
- Office Administration
- Schedule Coordination
- Executive Support
- Customer Service
- Work Planning and Prioritization
- MS Office
- Scheduling
- Attention to Detail
- Administrative Support
- Verbal Communication
- Written Communication
- Interpersonal Communication
- Calm Under Pressure
Accomplishments
- DOMESTIC VIOLENCE ADVOCATE PROGRAM
- CPR Certification
- HIPAA Training Certification
- OSHA Training Certification
Languages
Spanish
Native or Bilingual
Timeline
Administrator Surgery Scheduler
University Of Miami Health System
10.2022 - Current
Patient Navigator
University Of Miami School Of Medicine
07.2019 - 06.2022
CAC- La Buena Vida
Humana Inc.
04.2015 - Current
Players Club Rep
Casino Miami
01.2013 - 10.2014
Cashier
ISLANDS OF ADVENTURE
12.2011 - 12.2012
Medical Assistant
Brickell Pain Center
11.2010 - 12.2011
No Degree - Surgical Technology
Lindsey Hopkins Technical College
Vocational School Certificate, MEDICAL ASSISTANT -
EVEREST
High School Diploma -
Miami Coral Park Senior High School
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