Tatiana Palomares
Santa Rosa,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Office Manager
Allergy Relief Center of Sonoma County
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Lead Pharmacy Technician
CVS Pharmacy
01.2021 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Certified Pharmacy Technician
Costco
10.2018 - 06.2021
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
High School Diploma -
Piner High School
Santa Rosa, CA06.2010
Pharmacy Technician - Pharmacy Technician
Boston Reed College
Santa Rosa, CA01.2013
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Payroll Processing
- Employee Training
- Workflow Optimization
- Policy Implementation
- Team Bonding
Timeline
Office Manager
Allergy Relief Center of Sonoma County
08.2023 - Current
Lead Pharmacy Technician
CVS Pharmacy
01.2021 - 05.2023
Certified Pharmacy Technician
Costco
10.2018 - 06.2021
High School Diploma -
Piner High School
Pharmacy Technician - Pharmacy Technician
Boston Reed College
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