Tatiana Penaia
Wahiawa,HI
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Goal oriented and not afraid to put in the work.
Overview
8
8
years of professional experience
Work History
Automotive Sales Associate
Regal Car Sales
04.2022 - 07.2024
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads
- Inputting customer’s information such as income into algorithm to deem how much they were qualified to finance
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
- Worked alongside technicians when understaffed to get inventory on the lot sooner.
- Communicated with other dealerships to coordinate outsourcing of services
- Routinely changing the appearance of the lot to look more appealing to potential customer’s driving by
- Walking customer’s through entire sales process including finance with warm and friendly demeanor
- Scheduling customers appointments for vehicles that needed to be serviced
Server/Bartender
On the Border Mexican Grill and Cantina
11.2018 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Identified team weak points and implemented corrective actions to resolve concerns.
Assistant Manager
PAAJERS POLYNESIAN VARIETIES
06.2018 - 09.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Negotiated with various companies and received annual contracts, resulting in cost savings of N/A
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Set up displays of merchandise to market new products to customers.
Barista and Cashier
Dragonfly
12.2016 - 07.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Recommended products based on solid understanding of individual customer needs and preferences
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Cleaned counters, machines, utensils and seating areas daily
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Crew Member
Slim's Chicken
10.2017 - 03.2018
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Operated cash register to ring up final bill and process various forms of payment
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Truman High
Independence,Mo 01.2019
Skills
- Customer service
- Sales
- Finance
- Scheduling
- Sales Goals
- Competitive
- Trade-in evaluations
- Test drive facilitation
- Strong negotiation
- Prospecting clients
- Friendly and Enthusiastic
Timeline
Automotive Sales Associate
Regal Car Sales
04.2022 - 07.2024
Server/Bartender
On the Border Mexican Grill and Cantina
11.2018 - 09.2021
Assistant Manager
PAAJERS POLYNESIAN VARIETIES
06.2018 - 09.2021
Crew Member
Slim's Chicken
10.2017 - 03.2018
Barista and Cashier
Dragonfly
12.2016 - 07.2018
High School Diploma -
Truman High
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