Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiana Perrault

Jacksonville,FL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Onboarding Manager

Beyond Pricing
10.2023 - Current
  • Manage the training and certification process for new and existing customers to drive product adoption and maintain retention.
  • Create Success Plans for each new customer to demonstrate value in our partnership.
  • Recommend and implement changes to customer's current processes based on industry expertise to maximize customer performance.
  • Work cross-functionally with teams to create a positive onboarding experience for all.
  • Create leads for Sales & CX based on customer needs and our products.

Suite Attendant

Delaware North - Everbank Stadium
08.2024 - Current
  • Seasonal position for Jacksonville Jaguars home games.
  • Set up and decorate assigned suite(s) according to guest pre-orders.
  • Fulfill game-day orders, ensuring guest satisfaction throughout the game.
  • Maintain pantry cleanliness.
  • Break down and clean assigned suite(s) upon game completion.

Customer Relations Manager

Southern Charm Realty and Retreats
03.2022 - 10.2023
  • Ensure guest satisfaction through a personalized sales experience based on individual needs.
  • Support current guests when an issue arises with empathy while using critical thinking and quick problem solving to troubleshoot complaints.
  • Introduce new homeowners to property management program and train in Owner Portal app.
  • Create and manage 70+ vacation rental listings including new onboarding properties, software integrations, direct website, and Customer Relations team.
  • Negotiate in B2B sales to implement softwares including Beyond Pricing, Silicon Travel, PointCentral, and more.
  • Provide homeowners with recommends on how to improve property quality and amenities to increase revenue.
  • Thoroughly vet guests to mitigate unwanted reservations.

Reservationist

StayLakeNorman Luxury Vacation Rentals
03.2021 - 03.2022
  • Guide prospective guests through dynamic portfolio of vacation rental homes to find the most suited home based on individual needs
  • Upsell concierge services and reservation add-ons such as boat rentals, private chef dinners, and grocery delivery services
  • Maintain accurate reports to ensure reservation documents and payments are up to date
  • Attend continuing education and training webinars to advance skills

Service Manager

Bouk Management
01.2017 - 03.2021
  • Efficiently oversee daily operations for three (3) restaurant establishments, ranging from fast-paced to fine dining, over the course of this time period.
  • Ensure guest satisfaction throughout dining experience
  • Build staff morale through team building within daily meetings
  • Maintain an accurate safe count and carry out banking duties
  • Prepare proposals for event space rentals and catering events

Education

Online Courses - undefined

Computer Coding
03.2025

Some College - Biology Pre-Med

University of North Carolina at Charlotte
Charlotte, NC
06.2019

High School Diploma - undefined

Mooresville Senior High School
Mooresville, NC
06.2018

Skills

  • Sales
  • Customer service
  • Leadership
  • Microsoft Office
  • Cash Handling
  • Revenue Management
  • Property Management
  • Troubleshooting
  • CRM Software
  • Upselling
  • Training & Development

Certification

  • ServSafe Alcohol
  • Microsoft Office Specialist

Timeline

Suite Attendant

Delaware North - Everbank Stadium
08.2024 - Current

Onboarding Manager

Beyond Pricing
10.2023 - Current

Customer Relations Manager

Southern Charm Realty and Retreats
03.2022 - 10.2023

Reservationist

StayLakeNorman Luxury Vacation Rentals
03.2021 - 03.2022

Service Manager

Bouk Management
01.2017 - 03.2021

Online Courses - undefined

Computer Coding

Some College - Biology Pre-Med

University of North Carolina at Charlotte

High School Diploma - undefined

Mooresville Senior High School

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Tatiana Perrault