Tatiana Pimentel
Boca Raton,FL
Summary
• An effective problem solver with the ability to meet and exceed deadlines.
• Steady, reliable, and effective under pressure with a "CAN DO" attitude.
• Able to act as liaison between different personality types. Comfortable and effective communicating with both superiors and staff.
• Use time and resources effectively; consider efficiency, planning, and accountability.
• Microsoft Office. Outlook. Quick Books.
• Eager to learn and assume new responsibilities.
• Fluent in English and Spanish.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service/ Sales
Zelenko Labs
02.2022 - 07.2024
- Answer and call customers to gather and provide information
- Create Excel spreadsheets, Google documents, Microsoft Word documents
- Use of Shopify, Shipbob, Shipstation, and Quickbooks systems.
- Update customers information on data base
- Update credit card information
- Process orders over the phone and online
- Reply inquiries about our product via email
Customer Service
Food For The Poor Charity
08.2021 - 01.2022
- Answer and call donors to update their account information
- Create Excel Spreadsheet documents
- Do monthly reports of work activity
- Respond to donor inquiry by phone and email
- Manage donation entry gifts into system
- Mail code changing in donor’s account
- Correct donor’s profile and update credit cards information
Customer Service
Wholesales Values Inc.
01.2021 - 08.2021
- Company Overview: Boca Raton
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Boca Raton
Sales Associate
City Furniture
05.2020 - 12.2020
- Assist all customers as called in rotation
- Create and maintain quotations for customers who come into the Showroom or who call for information
- Provide customers with product information
- Maintain updated customer information including contact data, special interests, etc
- Maintain thorough, up-to-date knowledge of all products, pricing, and local competition
Showroom Manager
Tremron Pavers
01.2019 - 03.2020
- Assist clients with color, pavers type and design selections
- Use of Microsoft office and Excel to document clients' selection
- Make sure the showroom looked clean and organized
- Make sure products display is update
- Answering client’s queries
Marketing Office Assistant
Investments Limited
06.2017 - 12.2018
- Answer phones calls and transfer to the appropriate staff member
- Receive, sort and distribute incoming mail
- Monitor incoming emails and answer or forward as required
- Prepare outgoing mail for distribution
- Fax, scan and copy documents
- Data entry and updates of MLS listings and commercial real estate properties on various websites
Marketing Sales Representative
Comcast
01.2017 - 05.2017
- Organized existing accounts, obtains orders, establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers
- Entered orders through VPN system
- Up sell services and follow up with customers
Office Assistant
Welding and Fabrication
03.2015 - 12.2016
- Answer phones calls and transfer to the appropriate staff member
- Receive, sort, and distribute incoming mail
- Monitor incoming emails and answer or forward as required
- Prepare outgoing mail for distribution
- Fax, scan, and copy documents
Sales Associate
BCBG Max Axria
12.2013 - 12.2014
- Deliver outstanding customer service
- Answer phone calls, cash handle and credit card transactions
- Organized store and make sure everything look teddy and nice for our customers
- Provide customers with my knowledge of the store products
Assistant Manager
Maru and Friends Collectible Dolls
01.2010 - 12.2012
- Company Overview: Boca Raton, FL
- Keep agenda of clients and provided them information when new products arrive
- Help manager with sales reports and inventory
- Keep track of sales and commission of staff
- Promote and sales of new products
- Boca Raton, FL
Realtor
Exit Realty
03.2005 - 09.2009
- Assist and guide real estate customers with the selection of properties according to their preferences
- Document all the steps of the sales, transactions, contracts, open houses, inspections, and others
- Assessing the property's condition
- Advertising the property
- Identifying prospective buyers
- Offering advice to clients and buyers and liaising between the two parties
Education
Bachelor of Arts - Multimedia, Women Studies
Florida Atlantic University
Boca Raton, FL12.2015
Skills
- Problem Solving
- Time Management
- Communication
- Efficiency
- Planning
- Accountability
- Microsoft Office
- Outlook
- Quick Books
- Adaptability
- Bilingual (English and Spanish)
Certification
Real Estate License- Gold Coast Schools September 2023
Timeline
Customer Service/ Sales
Zelenko Labs
02.2022 - 07.2024
Customer Service
Food For The Poor Charity
08.2021 - 01.2022
Customer Service
Wholesales Values Inc.
01.2021 - 08.2021
Sales Associate
City Furniture
05.2020 - 12.2020
Showroom Manager
Tremron Pavers
01.2019 - 03.2020
Marketing Office Assistant
Investments Limited
06.2017 - 12.2018
Marketing Sales Representative
Comcast
01.2017 - 05.2017
Office Assistant
Welding and Fabrication
03.2015 - 12.2016
Sales Associate
BCBG Max Axria
12.2013 - 12.2014
Assistant Manager
Maru and Friends Collectible Dolls
01.2010 - 12.2012
Realtor
Exit Realty
03.2005 - 09.2009
Bachelor of Arts - Multimedia, Women Studies
Florida Atlantic University
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