Tatiana Pino
Miami Lakes
Summary
Proactive leader specializing in client retention and relationship management. Proven track record in facilitating contract renewals and delivering impactful product demonstrations, resulting in enhanced client engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
GoTu Technologies
Miami
01.2023 - Current
- Facilitated successful contract renewals by managing key accounts post-sale and ensuring ongoing client engagement.
- Accelerated revenue growth by strategically expanding territories for startup clients through effective sales initiatives.
- Consistently surpassed sales quotas via targeted client retention and upsell strategies based on data insights.
- Delivered compelling product demonstrations, onboarding and virtual meetings to engage prospective and existing clients.
Account Manager
Vendors and Subs
Remote
01.2020 - 01.2023
- Managed portfolio of accounts remotely to drive sales growth and maintain high customer retention rates.
- Developed and executed data-driven sales strategies to enhance client satisfaction and support long-term needs.
- Promoted to Project Manager for exemplary leadership in project execution and issue resolution.
- Collaborated with vendors and subcontractors to ensure timely and high-quality resolutions for customer concerns.
Travel Agent
Norwegian Cruise Line
miami
06.2016 - 01.2023
- Conducted outbound and inbound sales calls to match guests with ideal travel packages.
- Consistently exceeded monthly sales quotas through effective promotion of upsells and add-ons.
Education
Bachelor of Arts -
Miami Dade College
Miami, FLSkills
- Client retention and relationship management
- Data analysis and sales forecasting
- Contract management
- Product demonstrations
Languages
English
Full Professional
Spanish
Professional
Timeline
Senior Account Manager
GoTu Technologies
01.2023 - Current
Account Manager
Vendors and Subs
01.2020 - 01.2023
Travel Agent
Norwegian Cruise Line
06.2016 - 01.2023
Bachelor of Arts -
Miami Dade College