Tatiana Pinzon

As a head server, I work as part of a team guiding the work of the other waitresses to ensure that effective service is provided. My focus is to foster smooth collaboration among the team, which allows me to maintain high standards of customer service and ensure that each diner receives an exceptional experience.

In this job, I make sure to maintain a personalized approach in every interaction with customers. Not only do I seek to enhance their experience by providing attentive and friendly service, but I also focus on contributing to increased sales. By encouraging the choice of featured products and exclusive promotions, I not only help customers discover options to fit their preferences, but I also boost the profitability of the business. This combination of quality customer service and strategic promotion is key to creating an environment where everyone feels valued and motivated to return.

• I was in charge of managing the entire customer service process, from taking and processing orders to serving them at the table in an efficient and courteous manner. In addition, I handled any complaints or suggestions from diners with speed and professionalism, making sure to resolve issues in a satisfactory manner. I also took care of processing payments, whether cash or card, and handled invoicing accurately, ensuring that each transaction was clear and error-free. My goal was to ensure a smooth and positive experience at all times.

• I took customers' orders, making sure to ask about possible food allergies, and offered personalized suggestions according to their tastes. I was in charge of bringing the dishes to the table, always checking everything was in order. In addition, I kept the tables clean and organized to ensure a pleasant and comfortable experience.

• I was in charge of taking customer's orders and knew the menu well enough to offer appropriate suggestions. I served drinks, making sure everything was presented attractively. I also checked customers' IDs to make sure they were of legal drinking age. Maintained cleanliness of tables and serving area throughout the night, interacting politely with customers to ensure a pleasant experience. Reported special offers and processed payments efficiently. Worked as a team player with other servers and club staff to ensure smooth and collaborative service, and handled any customer complaints or issues with professionalism, always seeking a quick resolution to ensure customer satisfaction.
  

• My main function is to welcome customers in a friendly and professional manner, managing reservations and assigning tables according to the needs of each group. I am in charge of escorting customers to their tables, making sure they are comfortable and well taken care of. In addition, I coordinate with the service team to ensure an efficient flow in the dining room and resolve any questions or requests that customers may have. My goal was provide a memorable experience from arrival to departure for each customer.

• Make employee schedules, manage supplier payments, provide customer service, take inventory, conduct market research.

• Newborn care, assist children with hygiene, drive children to activities, organize play dates, assist with language development and homework.

• Develop product knowledge, provide exceptional customer service, drive sales, handle returns, team up with co-workers, make sale referrals, operate cash register.

• Advise customers on financial services, manage customer bank accounts, refer clients to financial experts, promote services, perform administrative duties.